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    Hi There -

    I have a weird issue where certain fields are being automatically updated on our contact record. Specifically a job title field and address fields are auto updated, what seems to be nightly.

    I've gone through all of our WF's and we have none that touch the Contact entity. I've also gone through the Onload/Onsave of the form and there is nothing in there that auto updates those fields. Could this be due to some entity mapping? I've enabled auditing but it just shows as the user modified those fields, even though they didnt. I know they didnt because we have 150 contacts modified at the exact same minute and the record shows last modified by the user. Any help is greatly appreciated.

    Thursday, April 12, 2012 7:23 PM

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    Can the contacts have been updated by the owner in Outlook? and then synced to CRM?

    Rune Daub Senior Consultant - Dynateam CRM http://www.xrmmanagement.com

    Thursday, April 12, 2012 8:06 PM

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    This can not be done with entity mapping.

    You should check the plugins. Open customization and check Plugin Assemblies and the Processing steps to see if you can see anything that updates the fields.

    I can tell you though.. this needs to be custom functionality as auto updating of those fields can ONLY be accomplished through workflows, jscript or plugins.

    Rune Daub Senior Consultant - Dynateam CRM http://www.xrmmanagement.com

    • Proposed as answer by RuneDaub Thursday, April 12, 2012 7:29 PM
    Thursday, April 12, 2012 7:29 PM
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    Thats strange. I checked our plugins. We have two and neither touch the contact record. I did an advanced find and how 123 contacts all modified at the exact same time. I tried to correlate that to any system jobs, but none ran at that time. Some people are noticing the values changing when they add a specific email address to the primary email field, but the OnSave function is disabled, and there is nothing enabled for the onchange of the email field. hmmmm.
    Thursday, April 12, 2012 8:01 PM
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    Can the contacts have been updated by the owner in Outlook? and then synced to CRM?

    Rune Daub Senior Consultant - Dynateam CRM http://www.xrmmanagement.com

    Thursday, April 12, 2012 8:06 PM
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    That was it. I changed the sync settings to not sync if the primary email address = "x" Thanks for your reply.
    Thursday, April 12, 2012 9:45 PM
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    The question is then, why when it looks at the email address does it associate a specific address and job title with that email address? Where is that correlation stored?
    Thursday, April 12, 2012 9:54 PM