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bogus "software may be counterfeit" message RRS feed

  • Question

  • Hi Phil,Michelle,

    Have read your replies to "purple collie" and have tried all things mentioned - to no avail. XP Pro installed several years ago and no problems until mid January 2007 when I started getting the popup and tray icon.

    I have no problems validating each time I get the above message and have downloaded all updates for my XP and Office 2003. WGA tool reports validation status as genuine, but every couple of days I get the annoying message again. I have tried for three weeks to get some response from Microsoft Australia via e-mail and phone, only to be told tonight that I need level 2 support which MS New Zealand can supply but MS Australia cannot?. Problem is Microsoft New Zealand is closed when I am at this machine and I don't really want to take time off work to go home and phone during their "business hours". MS Australia claims it cannot be rectified by e-mail discussion and I MUST phone MS New Zealand.

    Copied below is my WGA diagnostic report. Any assistance in getting rid of this pesky popup would be appreciated.

    Many Thanks in advance

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-2939X-WRKV2-VCKVQ
    Windows Product Key Hash: 3BuvonMVkIE7C0dPc//OsltzivY=
    Windows Product ID: 76487-OEM-2214282-55041
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: ebc72a8a-a483-4e54-ba26-41b333422123
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>ebc72a8a-a483-4e54-ba26-41b333422123</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-VCKVQ</PKey><PID>76487-OEM-2214282-55041</PID><PIDType>3</PIDType><SID>S-1-5-21-1993962763-1844237615-725345543</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>KT400-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20030828000000.000000+000</Date></BIOS><HWID>7280328701842E6F</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>4E28BCD072A1D78</Val><Hash>+dzf/vF+KksUw73ZkacEbXjGF+s=</Hash><Pid>70145-700-2740107-57959</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Thursday, February 15, 2007 10:28 AM

Answers

  • clive:

     

    Looks like its running fine. Can you describe your issue a bit more in detail?

     

    I would suggest upgrading to the latest version of WGA notifications here:

    http://go.microsoft.com/fwlink/?linkid=69498

     

    -phil

    Thursday, February 15, 2007 10:27 PM
  • Hi Phil,

    Thanks for the confirmation, for all I have found out on the internet, I firmly believed that my software was genuine, and the message I get is due to a WGA problem. The issue is that I keep getting this message every 4 to 5 days. On each occasion I choose the "resolve now" option and "revalidate". On each occasion the validation is successful, and the web site thanks me for validating my software and I am now free to download any updates.

    I am just getting a little weary of doing this, having now validated this software more than a dozen times in the last three to four weeks. I do not have this problem with the other 6 WinXP/Office2003 systems I administer.

    I have carried out the WGA notification upgrade you suggested and hope that I never see the "You may be a victim...." notice again.

    If I get through a couple of weeks without the message, I can assume the WGA update has cured my computer and will advise accordingly.

    Thank you for your time - wish we had support like this in our part of the world.!!

    Clive

    Friday, February 16, 2007 9:02 AM
  • Hi Phil,

    Been a week and no return of the dreaded "You may be the victim...." message.

    Again, many thanks for your assistance. I guess we can call this closed.

    Clive

    Friday, February 23, 2007 8:02 AM

All replies

  • clive:

     

    Looks like its running fine. Can you describe your issue a bit more in detail?

     

    I would suggest upgrading to the latest version of WGA notifications here:

    http://go.microsoft.com/fwlink/?linkid=69498

     

    -phil

    Thursday, February 15, 2007 10:27 PM
  • Hi Phil,

    Thanks for the confirmation, for all I have found out on the internet, I firmly believed that my software was genuine, and the message I get is due to a WGA problem. The issue is that I keep getting this message every 4 to 5 days. On each occasion I choose the "resolve now" option and "revalidate". On each occasion the validation is successful, and the web site thanks me for validating my software and I am now free to download any updates.

    I am just getting a little weary of doing this, having now validated this software more than a dozen times in the last three to four weeks. I do not have this problem with the other 6 WinXP/Office2003 systems I administer.

    I have carried out the WGA notification upgrade you suggested and hope that I never see the "You may be a victim...." notice again.

    If I get through a couple of weeks without the message, I can assume the WGA update has cured my computer and will advise accordingly.

    Thank you for your time - wish we had support like this in our part of the world.!!

    Clive

    Friday, February 16, 2007 9:02 AM
  • Hi Phil,

    Been a week and no return of the dreaded "You may be the victim...." message.

    Again, many thanks for your assistance. I guess we can call this closed.

    Clive

    Friday, February 23, 2007 8:02 AM