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This is not a genuine copy of Windows RRS feed

  • Question

  • Been running Windows 7 Pro for probably 4 years without issue. Then decided to uninstall Avast antivirus which clobbered my PC. Unfortunately when I went to do a System Restore, found that was not enabled. So now I am stuck with the "not genuine copy of Windows". Ran sfc /scannow and it fixed some errors, but not all. I can post the 3MB log if needed, but would prefer not to. Also ran WGAtool.exe and below is the output. I suspect a service or two for WGA is not running, but didn't see anything in the Event log. How to I get in touch with Microsoft to see about getting this fixed?

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD

    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=

    Windows Product ID: 00371-OEM-8992671-00524

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {6E8DBE68-6925-487A-AF39-74CCA6E63E39}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000000

    Build lab: 7601.win7sp1_gdr.150525-0603

    TTS Error: T:20150806111114156-

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch:
    C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{6E8DBE68-6925-487A-AF39-74CCA6E63E39}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-956061643-1897373909-4103527218</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 430</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.4.0</Version><SMBIOSVersion major="2" minor="6"/><Date>20110113000000.000000+000</Date></BIOS><HWID>146F3907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>MI09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAB4sAAAAAAAAYWECAEi9YI/iP3qEYtDQAWbXGpOihAOpMHzDmWxsjup165rCswF1ixLQrtw0r4KON3+a4itCwxedBgSslEpZfDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAx4dZsxs/sxaQSZh6DCEuBHLJraOPqYyPFu6IU4nt2E4co9w2SK65uTdAuuId2RwtYzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Error: product key not found.

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x000000000000ACB0

    Event Time Stamp: 8:6:2015 17:20

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppobjs.dll

    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

    Tampered File: %systemroot%\system32\sppwinob.dll

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

    HWID Data-->

    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAeqiOw0KWmPwkaU7f/FeYdnZW

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    DELL                       MI09   

      FACP                                   DELL                       MI09   

      HPET                                    DELL                       MI09   

      MCFG                                  DELL                       MI09   

      SLIC                                      DELL                       MI09  

      OEMB                                  DELL                       MI09   

      SSDT                                    DpgPmm                             CpuPm

    Friday, August 7, 2015 8:15 PM

Answers