Thanks Jamie. I know they will too - like all things Microsoft, they eventually get it right. But I still think their lack of communications, when they are a huge, publicly-traded company, with billions in assets and resources makes the
way they've handled this inexcusable. I have worked up in Redmond and know first hand just how much they have to work with.
I own a much smaller company, with significantly less resources than Microsoft does, and I know how hard we work to communicate with our customers and partners, and that if my staff handled something this way, it would not be acceptable. Evidently
I just have higher standards and expectations of my organization than Microsoft does of themselves.
So perhaps by making some noise, SOMEONE there will wake up and simply update the K/B so that people aren't left to wonder, assume or waste time looking for a download that MS has stated "is available" when it is not.
