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how to deploy customer portal to IIS? RRS feed

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    I can bring up customer portal page in  .NET, but, as I am creating web site in IIS, it did not work. don't know the reason.

     

    Wednesday, March 9, 2011 8:38 PM

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    I suspect that the IIS website is not set up properly.  Check your bindings for your website - I suspect that either you have not bound the site to port 8080 with the host header, or that another site on IIS is being bound to the portal.

    You can also try to request a static file.  there are some images in the solution.  I have tried: http://customerportal.lanactech.com:8080/images/rss.png  with the same result.

    Can you send me the pictures of your IIS configuration, specifically selecting the "Sites" node and expanding the Binding column?  Make sure you can see the Status column as well.  The path won't hurt either, but you will likely need to make two screen grabs to capture all the information.

    Shan McArthur www.shanmcarthur.net Check out the commercial edition of xRM portals @ www.adxstudio.com
    • Proposed as answer by Jim Glass Jr Tuesday, March 15, 2011 3:08 PM
    • Marked as answer by Jim Glass Jr Wednesday, August 17, 2011 4:42 PM
    Tuesday, March 15, 2011 12:03 AM
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    Are you using Customer Portal 2011 Beta which was released long back or are you using the official Customer Portal Accelerator which was just released recently? The reason I ask is because I was stuck for some time trying to make the Beta version of the portal work and was never able to get it to work. But the latest version worked quite smoothly. Here is the link to the latest one:

    http://dynamics.pinpoint.microsoft.com/en-US/applications/Customer-Portal-for-Microsoft-Dynamics-CRM-2011-12884910826

    Cheers,

    Adhish

    Wednesday, March 9, 2011 8:50 PM
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    Thank you for the reply, Yes, I did use the one from the link you provided. I don't know where I setup wrong in IIS. 

     

    Wednesday, March 9, 2011 9:12 PM
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    Are you able to make the website work in debug mode using Visual Studio? If so then make sure that the application pool that you are using for your website is configured to use Integrated Pipeline mode assuming that you are using IIS 7.
    Adhish Gupta
    Wednesday, March 9, 2011 9:16 PM
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    Thank you so much again for the reply, Yes, debug mode is working, and Yes, I am using IIS 7, and with integrated Pipeline mode. what else I should check?
    Wednesday, March 9, 2011 9:39 PM
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    What error message do you see?
    Adhish Gupta
    Wednesday, March 9, 2011 10:07 PM
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    the url is http://customerportal.lanactech.com:8080/ with "Internet Explorer cannot display the webpage". 

    Wednesday, March 9, 2011 10:12 PM
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    - Make sure that the website is an application (not a Virtual Directory) in IIS
    - Check the permissions on the physical file folder
    - Enable tracing on the CRM website to see if CRM is returning any errors

    - Monitor the Windows event logs and IIS error logs to pin point the error that may be occuring

    Adhish Gupta
    Wednesday, March 9, 2011 11:20 PM
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    Thanks Adhish, Do you have document for how to deploy customer portal to IIS 7? I did not have web site in an application or virtual Directory.  What I did is that start by creating new web site in IIS 7.

     

    Hong Leng
    Thursday, March 10, 2011 2:23 AM
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    I am sorry for the confusion. It is needed to be deployed simply as a website. I may have been thinking of something else.

    We need to pin-point the exact error message before I can give you any further guidance. There has to be an error either returned by CRM or IIS.

    Adhish Gupta
    Thursday, March 10, 2011 6:25 PM
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    Thanks Adhish, are you able to help me by phone? it takes very long time. 

    the only message I get is "Internet Explorer cannot display the webpage", and there is no error in event viewer.  I did see one error in event viewer, but this error are not coming by browering the site. 

    Here is for your information:

    Under Administrative event:

    Invalid Trace Directory. Additional Info:[ Unable to Write file , Trace directory not defined (Reporting Process:File Name is Null. LocalTraceSettings: {Filename: ,FileCountSuffix:1 ,TraceFileSize:10485760 ,TraceDirectory: ,TracingCallStack:Yes ,IsTracingOff:No ,LoadState:LoadSuccessfulUnreported ,RefreshTraceInt:-1 ,SiteWideRefreshTraceInt:-1 ,RegistryRefreshTraceInt:-1} ] , AppDomain:CrmAsyncService)

    Thanks,

    Hong

     

    Hong Leng
    Thursday, March 10, 2011 7:32 PM
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    Here is my question: Can I uninstall it and re install it again?

     

    Secondly, I am setting up demo environment, do I have to use live.azure.com for the login? Can I setup everything locally? If it is, do you have a document for me to follow?

     

    Thanks,

     

    Hong

     

    Hong Leng
    Friday, March 11, 2011 8:07 PM
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    You can simply remove the Managed Solution relating to Customer Portal Accelerator from CRM 2011 but I do not think that there is a way to remove the data copied using Websitecopy.exe. Of course, you can remove it manually.

    The easiest way would be to simply create a new organization and follow the documentation that comes with the customer portal accelerator. All I used was the documentation that comes with the accelerator. Sorry, for not being able to reply earlier... Has been quite hectic here at work and after.

    Cheers,

    Adhish

    Adhish Gupta
    • Proposed as answer by Jim Glass Jr Monday, March 14, 2011 3:42 PM
    Friday, March 11, 2011 9:26 PM
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    Thanks Adhish, I have completed new CRM installation, and go through new installation one more time for accelerator, I am stuck at same place. don't know what to do from here. it is same situation as before. I know everyone said it is very simple, but, it did not work for me. 

     

     

    Hong Leng
    Monday, March 14, 2011 4:08 PM
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    I suspect that the IIS website is not set up properly.  Check your bindings for your website - I suspect that either you have not bound the site to port 8080 with the host header, or that another site on IIS is being bound to the portal.

    You can also try to request a static file.  there are some images in the solution.  I have tried: http://customerportal.lanactech.com:8080/images/rss.png  with the same result.

    Can you send me the pictures of your IIS configuration, specifically selecting the "Sites" node and expanding the Binding column?  Make sure you can see the Status column as well.  The path won't hurt either, but you will likely need to make two screen grabs to capture all the information.

    Shan McArthur www.shanmcarthur.net Check out the commercial edition of xRM portals @ www.adxstudio.com
    • Proposed as answer by Jim Glass Jr Tuesday, March 15, 2011 3:08 PM
    • Marked as answer by Jim Glass Jr Wednesday, August 17, 2011 4:42 PM
    Tuesday, March 15, 2011 12:03 AM
    Moderator