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Microsoft Office XP Professional with Publisher Version 2002 from OEM has valid disc, valid COA, but is invalid RRS feed

  • Question

  • What can I do to get the latest Office updates when the Validation software tells me my install is bogus?  I went to the How to Tell website, and my disc and COA passed with flying colors (they match what is on the screens).  But when I run the Validate, it comes back and says it is no good.

    We bought the OEM version of Microsoft Office XP Professional with Publisher Version 2002 a few years ago from the same local store that sold us all the components we used to build our current PC.  All of our Office products have been running fine all this time, and we have been downloading updates all these years. 

    Suddenly, Microsoft thinks we are running a pirated version(!?)  It says we need to activate Office.  Whenever I go into one of the Office products, it tells me they are already activated.

    The disc, the jacket, and the COA do not look to me like items that could be produced by software pirates.  This is very frustrating.  I have the CD jacket with the product key and other information right in front of me.  How can I convince the Microsoft Validation software that I have a legitimate copy of Office XP? 

    Wednesday, April 4, 2007 2:53 AM

Answers

  • Please visit http://www.microsoft.com/genuine and click "Validate Office".

    If unsuccessful, then:

    Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Wednesday, April 4, 2007 3:00 AM
  • Carey:

     

    Thanks so much for responding.  I did as you suggested, and here are the results:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-W7XJV-2KK8V-Y7YK8
    Windows Product Key Hash: MTDIwheaDYURp7TaP8CUoiXOJpA=
    Windows Product ID: 55277-OEM-2148427-15135
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 55e82431-64e7-4813-b3c6-67e80b25361e
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>55e82431-64e7-4813-b3c6-67e80b25361e</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-Y7YK8</PKey><PID>55277-OEM-2148427-15135</PID><PIDType>3</PIDType><SID>S-1-5-21-842925246-789336058-725345543</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>A7N8X2.0</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A7N8X2.0 Deluxe ACPI BIOS Rev 1007</Version><SMBIOSVersion major="2" minor="2"/><Date>20031006000000.000000+000</Date></BIOS><HWID>F6DB379F0184AE5B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>716142EEABB08C</Val><Hash>KCnvGGLpNWOy/bJaB5AEevO8iyI=</Hash><Pid>54186-OEM-1792835-72806</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>8D26A136E760A2C</Val><Hash>/l0IPs53FObdWnCDTOIIjZtaMt4=</Hash><Pid>54197-OEM-1692665-14806</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

    I am unsure about how to proceed from here.  How do I bring this to the attention of someone at Microsoft, so that they can help me to continue to receive Office updates?

     

    Thanks so much again.

    --John (Easy2Compute)

    Wednesday, April 11, 2007 2:18 AM
  • John,

     

      I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.   Open My Computer located on your desktop
    2) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow :>Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.


    3) Right click the data.dat file, then click “Delete.
    4) This data.dat file is for Office (not OGA)
    5) Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    6)  If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us

    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
    http://support.microsoft.com/kb/919895

    Did this work?  I look forward to the outcome at your earliest opportunity.

     
    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

     

    Wednesday, April 11, 2007 6:47 PM
  • Stephen:

     

    I did as you suggested, and deleted the data.dat file.  I got into Word, and it immediately wanted me to activate Office.  After a few attempts at trying to do it via the Internet and having it tell me that it can not connect to the Activation Server, I used the phone activation route.  By the way, I can get to Google just fine...

     

    So I used the phone activation.  Now, that is a very nice app!  Kudos to whomever designed it -- very nice -- and it worked!  I was able to activate Office successfully over the phone.  By the way, I have been an IS professional for almost 25 years, and have written in various languages and platforms, and the phone app was a good design.  I was impressed... But... Back to my problem...

     

    When I subsequently ran the OGA, it came up again to tell me that my Office installation failed to validate...   Groan...

     

    (I am beginning to understand the person who feels like forwarding the whole thing to the Attorney General...  Sigh...  No -- I am not going to do that.  But I have found myself biting my tongue to keep not-nice words from breaking forth as my frustration mounts.  I am not a thief!  I have the OEM Product CD case with valid CDs in it.  I wish there were a way that I could share out a CD drive and let Microsoft read the discs and verify that they are the real McCoy...  Aaarrgghhh.)

     

    Okay, back to sanity...

     

    What do you suggest next?  I am very interested in being able to get my Office updates, if for no other reason than the security patches.  I am ready to listen.

     

    Thanks.

    --John

    Friday, April 13, 2007 2:48 AM
  • Stephen:

     

    I repent in sack cloth and ashes...

     

    Just for giggles, I went and ran the OGA validation again, and got the "failed" message again.  But this time I looked at the details (should have done that last time), and it said that Office XP passed(!), but that my 2002 Publisher needed to be activated(?).  So I went into Publisher, activated it again by telephone (I really do like that app -- please tell the developers if you know any of them), and ran the OGA validation again -- TA DA!  It passed!  Hallelujah!

     

    So I went on to get the latest updates, and (ironically), it says I am all up-to-date!  No updates needed!  Hahahahaha.....  (Does God have a sense of humor, or what?  Yes, even the mighty Bill Gates will stand before Him someday... Heh, heh.).

     

    Anyway...  I do appreciate you pointing me in the right direction.  Publisher must not be a part of Office XP -- I probably just happened to get it as a package deal-sweetener when I bought the OEM Office XP software, and it needs separate activation.  Or something like that.  Or -- ?

     

    I am so relieved.  I feel like I am back at the normal level of my love/hate relationship with Microsoft.  Just as long as I reboot daily...

     

    Thanks again.  I had almost given up, and you encouraged me to try again.  And I proved that I am not a thief (heh, heh).

     

    Take care!

     

    Bye.

    --John

    Friday, April 13, 2007 3:16 AM
  • Easy To Compute,

     

    No problems. Glad to work with you and enjoyed your sense of humor. I am glad all worked out.  If you need further assistance please drop by again :-).

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Friday, April 13, 2007 10:07 PM

All replies

  • Please visit http://www.microsoft.com/genuine and click "Validate Office".

    If unsuccessful, then:

    Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Wednesday, April 4, 2007 3:00 AM
  • Carey:

     

    Thanks so much for responding.  I did as you suggested, and here are the results:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-W7XJV-2KK8V-Y7YK8
    Windows Product Key Hash: MTDIwheaDYURp7TaP8CUoiXOJpA=
    Windows Product ID: 55277-OEM-2148427-15135
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 55e82431-64e7-4813-b3c6-67e80b25361e
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>55e82431-64e7-4813-b3c6-67e80b25361e</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-Y7YK8</PKey><PID>55277-OEM-2148427-15135</PID><PIDType>3</PIDType><SID>S-1-5-21-842925246-789336058-725345543</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>A7N8X2.0</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A7N8X2.0 Deluxe ACPI BIOS Rev 1007</Version><SMBIOSVersion major="2" minor="2"/><Date>20031006000000.000000+000</Date></BIOS><HWID>F6DB379F0184AE5B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>716142EEABB08C</Val><Hash>KCnvGGLpNWOy/bJaB5AEevO8iyI=</Hash><Pid>54186-OEM-1792835-72806</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>8D26A136E760A2C</Val><Hash>/l0IPs53FObdWnCDTOIIjZtaMt4=</Hash><Pid>54197-OEM-1692665-14806</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

    I am unsure about how to proceed from here.  How do I bring this to the attention of someone at Microsoft, so that they can help me to continue to receive Office updates?

     

    Thanks so much again.

    --John (Easy2Compute)

    Wednesday, April 11, 2007 2:18 AM
  • John,

     

      I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.   Open My Computer located on your desktop
    2) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow :>Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.


    3) Right click the data.dat file, then click “Delete.
    4) This data.dat file is for Office (not OGA)
    5) Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    6)  If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us

    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
    http://support.microsoft.com/kb/919895

    Did this work?  I look forward to the outcome at your earliest opportunity.

     
    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

     

    Wednesday, April 11, 2007 6:47 PM
  • Stephen:

     

    I did as you suggested, and deleted the data.dat file.  I got into Word, and it immediately wanted me to activate Office.  After a few attempts at trying to do it via the Internet and having it tell me that it can not connect to the Activation Server, I used the phone activation route.  By the way, I can get to Google just fine...

     

    So I used the phone activation.  Now, that is a very nice app!  Kudos to whomever designed it -- very nice -- and it worked!  I was able to activate Office successfully over the phone.  By the way, I have been an IS professional for almost 25 years, and have written in various languages and platforms, and the phone app was a good design.  I was impressed... But... Back to my problem...

     

    When I subsequently ran the OGA, it came up again to tell me that my Office installation failed to validate...   Groan...

     

    (I am beginning to understand the person who feels like forwarding the whole thing to the Attorney General...  Sigh...  No -- I am not going to do that.  But I have found myself biting my tongue to keep not-nice words from breaking forth as my frustration mounts.  I am not a thief!  I have the OEM Product CD case with valid CDs in it.  I wish there were a way that I could share out a CD drive and let Microsoft read the discs and verify that they are the real McCoy...  Aaarrgghhh.)

     

    Okay, back to sanity...

     

    What do you suggest next?  I am very interested in being able to get my Office updates, if for no other reason than the security patches.  I am ready to listen.

     

    Thanks.

    --John

    Friday, April 13, 2007 2:48 AM
  • Stephen:

     

    I repent in sack cloth and ashes...

     

    Just for giggles, I went and ran the OGA validation again, and got the "failed" message again.  But this time I looked at the details (should have done that last time), and it said that Office XP passed(!), but that my 2002 Publisher needed to be activated(?).  So I went into Publisher, activated it again by telephone (I really do like that app -- please tell the developers if you know any of them), and ran the OGA validation again -- TA DA!  It passed!  Hallelujah!

     

    So I went on to get the latest updates, and (ironically), it says I am all up-to-date!  No updates needed!  Hahahahaha.....  (Does God have a sense of humor, or what?  Yes, even the mighty Bill Gates will stand before Him someday... Heh, heh.).

     

    Anyway...  I do appreciate you pointing me in the right direction.  Publisher must not be a part of Office XP -- I probably just happened to get it as a package deal-sweetener when I bought the OEM Office XP software, and it needs separate activation.  Or something like that.  Or -- ?

     

    I am so relieved.  I feel like I am back at the normal level of my love/hate relationship with Microsoft.  Just as long as I reboot daily...

     

    Thanks again.  I had almost given up, and you encouraged me to try again.  And I proved that I am not a thief (heh, heh).

     

    Take care!

     

    Bye.

    --John

    Friday, April 13, 2007 3:16 AM
  • Easy To Compute,

     

    No problems. Glad to work with you and enjoyed your sense of humor. I am glad all worked out.  If you need further assistance please drop by again :-).

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Friday, April 13, 2007 10:07 PM
  • iam lookin  for 2002 microsoft windows xp home 2002  oem version any help will help i have microsoft windows xp home full version i hate it after 4 mos. of bs and nothing in my hard ware work this is a piece of junk.

    Tuesday, February 19, 2008 2:13 PM