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Windows not genuine, came bundled with pc - cant read sticker for activation code to re activate - any ideas? RRS feed

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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {92A70545-2BEC-494D-B1B2-AFAF46974DC5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error: T:20120103214246720-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{92A70545-2BEC-494D-B1B2-AFAF46974DC5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2736691999-776251159-1365008781</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 8735                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.05          </Version><SMBIOSVersion major="2" minor="5"/><Date>20091012000000.000000+000</Date></BIOS><HWID>D0B93607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Error: product key not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:3:2012 22:33
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GEEg0Sl9NYYEHRKKls4cYJc4NNGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PmRef        CpuPm


    Tuesday, January 3, 2012 10:54 PM

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    "kwosimodo" wrote in message news:535761c2-e5b7-4b51-ac5a-7332bf14018a...

    thanks, issue is my sticker is worn and i cant see the product key so cant re-activate, but when you look at that printout -

     

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006

     

    It looks like the product code is there? or am i being stupid?

    The Key in the report is the one which was installed at the factory – which requires a valid SLIC table, and the certificates that should be present in the OS to be able to self-activate. It cannot be activated in the normal way.
    If the self-activation system breaks down, then the idea is that you can use the Key from your COA sticker to activate the system through MS’s activation servers.
    You really need to try and read the Key on the sticker – use a magnifier and a bright light (a torch is good) – if for no other reason than to keep it safe from further deterioration, as you may need it in future even if not now.
     
    For the moment we need to get rid of the Trusted Store Tamper above all else. hopefully that’ll fix the non-genuine status without any need to use the COA Key.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 4, 2012 11:33 AM
    Moderator

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    The advice Noel Paton gives for this error,

    HrOnline: 0xC004C4A8

    is the following:

    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Run MGADiag again, and post the report

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, January 4, 2012 12:19 AM
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    Colin, he also has what i think is a trusted store tamper. Something I know nothing about so sent him here from the answers forum.

     

    TTS Error: T:20120103214246720-

    Wednesday, January 4, 2012 5:46 AM
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    "george1009" wrote in message news:7b807f75-0126-40d1-b904-575304211d30...

    Colin, he also has what i think is a trusted store tamper. Something I know nothing about so sent him here from the answers forum.

     

    TTS Error: T:20120103214246720-

     
    It’s actually the Trusted Store Tamper that’s causing at least most of the problem – unfortunately they can be a pig to isolate and solve. They are relatively rare beasts, and almost always the result of malware, or bad programming.
     
    This one appears to have surfaced on 3rd Jan – assuming that the problem isn’t one where the detection is renewed at every boot, then the problem installation was within the 72 hours before that.
    I would suggest first trying a System Restore back to 31st Dec or thereabouts, and see if that solves the problem.
     
    If not, then a full scan for malware is called for, using both an up-to-date AV, and Malwarebytes Anti-Malware (www.malwarebytes.org)  free version.
     
     
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 4, 2012 8:13 AM
    Moderator
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    Thanks guys, already tried system restore back to 23 Dec, didnt work when it booted up went straight into error not genuine copy message. I'll try anti-malware
    Wednesday, January 4, 2012 10:41 AM
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    thanks, issue is my sticker is worn and i cant see the product key so cant re-activate, but when you look at that printout -

     

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006

     

    It looks like the product code is there? or am i being stupid?

    Wednesday, January 4, 2012 11:21 AM
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    "kwosimodo" wrote in message news:535761c2-e5b7-4b51-ac5a-7332bf14018a...

    thanks, issue is my sticker is worn and i cant see the product key so cant re-activate, but when you look at that printout -

     

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006

     

    It looks like the product code is there? or am i being stupid?

    The Key in the report is the one which was installed at the factory – which requires a valid SLIC table, and the certificates that should be present in the OS to be able to self-activate. It cannot be activated in the normal way.
    If the self-activation system breaks down, then the idea is that you can use the Key from your COA sticker to activate the system through MS’s activation servers.
    You really need to try and read the Key on the sticker – use a magnifier and a bright light (a torch is good) – if for no other reason than to keep it safe from further deterioration, as you may need it in future even if not now.
     
    For the moment we need to get rid of the Trusted Store Tamper above all else. hopefully that’ll fix the non-genuine status without any need to use the COA Key.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 4, 2012 11:33 AM
    Moderator