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Activation Not Working -WHS2011 RRS feed

  • Question

  • I'm building a new OEM WHS 2011 server.   I first installed it one one box, entered the serial number, and it looked like it activated online.   I am having hardware issues with the first box, so I took the hard disk from the first box, installed it into a second box, and did a full, clean installation of WHS 2011.  For some reason, when I entered the serial number for the second box, I get an invalid serial number message although I know the number I entered is correct.   Did activating it the first time on the first box "use up" that serial number?  How can I activate it on the second box?    Is there some number at Microsoft I can call?  Any suggestions are greatly appreciated.

    Thanks in advance.

    • Moved by Ken Warren Sunday, September 11, 2011 11:39 PM Vail question (From:Windows Home Server Software)
    Sunday, September 11, 2011 11:28 PM

All replies

  • I'm building a new OEM WHS 2011 server.   I first installed it one one box, entered the serial number, and it looked like it activated online.   I am having hardware issues with the first box, so I took the hard disk from the first box, installed it into a second box, and did a full, clean installation of WHS 2011.  For some reason, when I entered the serial number for the second box, I get an invalid serial number message although I know the number I entered is correct.   Did activating it the first time on the first box "use up" that serial number?  How can I activate it on the second box?    Is there some number at Microsoft I can call?  Any suggestions are greatly appreciated.

    Thanks in advance.

    Your product key is tied to your hardware at the time of activation, and can't be moved to new hardware. While it's possible to change some of the hardware without invalidating the activation, moving to a different box, installing, and trying to activate again won't work. Instead, you're offered an option when you try to activate and fail to call Microsoft; this is called "phone activation", and while your product key is in theory locked to the first set of hardware you install on, they've been very understanding about moving to new hardware in the past.


    I'm not on the WHS team, I just post a lot. :)
    • Proposed as answer by Ken Warren Sunday, September 11, 2011 11:39 PM
    Sunday, September 11, 2011 11:38 PM
  • Ken,

    Thank you so much for your prompt response.   However, I'm not being offered an option to call Microsoft for activation.   After I enter the serial number, I get the invalid authorization code message - that's it.     Do you have a telephone number I can call?

    Thanks

    Sunday, September 11, 2011 11:49 PM