Answered by:
Aero say your windows is not genuie

Question
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dudes i have some problems, i m using windows vista ultimate and when the pc start i m receiving the menssage
of aero n any times the windows update talking it may not genuine windows, when i tried the control painel
i receive error off explorer, when i try to use the internet explorer it dont open the pages correctly,
i wait any help n sorry for my english!
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-HMV94-HFCWH-KWHV2
Windows Product Key Hash: PxzFUlHdzNxW8yDc0ojMOBPbkYE=
Windows Product ID: 89576-009-6353182-71202
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010100.0.0.006
CSVLK Server: N/A
CSVLK PID: N/A
ID: {9EF4C4E0-BB87-4593-B6BA-BBE603E6E9A5}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071023-1545
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6930.16386]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9EF4C4E0-BB87-4593-B6BA-BBE603E6E9A5}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KWHV2</PKey><PID>89576-009-6353182-71202</PID><PIDType>5</PIDType><SID>S-1-5-21-140714255-2133621825-493004262</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G31M-S2L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20071120000000.000000+000</Date></BIOS><HWID>91330500018400F6</HWID><UserLCID>0416</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002Wednesday, June 18, 2008 5:18 AM
Answers
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Hello Magno182002
The core to your particular issue centers on the line in your Diagnostic Report that reads:
File Scan Data-->
File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6930.16386]
This line means that the critical system file clbcatq.dll has either
a) Been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Vista's System Catalog.
Or
b) Been updated but the file's Signature Hash was not updated, in Vista's System Catalog to reflect the updated clbcatq.dll file's new Signature Hash.
Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with or become corrupt.
There are no Windows Updates that contain file clbcatq.dll so the issue isn't caused by "b)" and the number "2001.12.6930.16386" is not a proper Microsoft version number. The file should read "clbcatq.dll[6.0.6000.16387]".
This makes me believe that this file is not a Microsoft file and may have been installed by some non-Microsoft program. It is not common (and can make Windows unstable) for Non-Microsoft programs to replace Windows system files.
If you know which program installed this clbcatq.dll[2001.12.6930.16386] file, then uninstall that program and the proper clbcatq.dll files should be restored.
Otherwise, try the below steps:
A) Install Service Pack 1 for Vista (found at http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). File clbcatq.dll may be included in the SP1 install.
(Note: this is the simpler way to resolve, but be aware that I have not received confirmation that clbcatq.dll is, in fact, included in SP1. So if this option does not resolve the issue, please see option A).
or
B) Repair Windows using System Restore:
1) Reboot Vista into Safe Mode
2) Go to Control Panel
3) On the left hand side of the Control Panel window, Click on "Classic View"
4) Double-click "Backup and Restore Center"
5) On the left hand side of the window, click "Repair Windows using system restore"
6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
7) Click the "Next" button.
8) Reboot back into Normal mode
9) Vista should no longer be in Reduced Functionality mode
or
last resort
C) Reinstall Vista
Thank you,
Darin Smith
WGA Forum Manager
Wednesday, June 18, 2008 11:44 PM