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Aero say your windows is not genuie RRS feed

  • Question

  • dudes i have some problems, i m using windows vista ultimate and when the pc start i m receiving the menssage
    of aero n any times the windows update talking it may not genuine windows, when i tried the control painel
    i receive error off explorer, when i try to use the internet explorer it dont open the pages correctly,
    i wait any help n sorry for my english!

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-HMV94-HFCWH-KWHV2
    Windows Product Key Hash: PxzFUlHdzNxW8yDc0ojMOBPbkYE=
    Windows Product ID: 89576-009-6353182-71202
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {9EF4C4E0-BB87-4593-B6BA-BBE603E6E9A5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6930.16386]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9EF4C4E0-BB87-4593-B6BA-BBE603E6E9A5}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KWHV2</PKey><PID>89576-009-6353182-71202</PID><PIDType>5</PIDType><SID>S-1-5-21-140714255-2133621825-493004262</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G31M-S2L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20071120000000.000000+000</Date></BIOS><HWID>91330500018400F6</HWID><UserLCID>0416</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    Wednesday, June 18, 2008 5:18 AM

Answers

  • Hello Magno182002

     

    The core to your particular issue centers on the line in your Diagnostic Report that reads:

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6930.16386]

     

    This line means that the critical system file clbcatq.dll has either

    a)     Been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Vista's System Catalog.

    Or

    b)     Been updated but the file's Signature Hash was not updated, in Vista's System Catalog to reflect the updated clbcatq.dll file's new Signature Hash.

     

      Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with or become corrupt.

     

       There are no Windows Updates that contain file clbcatq.dll so the issue isn't caused by "b)" and the number "2001.12.6930.16386" is not a proper Microsoft version number. The file should read "clbcatq.dll[6.0.6000.16387]".

     

     This makes me believe that this file is not a Microsoft file and may have been installed by some non-Microsoft program. It is not common (and can make Windows unstable) for Non-Microsoft programs to replace Windows system files.

     

      If you know which program installed this clbcatq.dll[2001.12.6930.16386] file, then uninstall that program and the proper clbcatq.dll files should be restored.

     

    Otherwise, try the below steps:

     

    A) Install Service Pack 1 for Vista (found at http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). File clbcatq.dll may be included in the SP1 install.

    (Note: this is the simpler way to resolve, but be aware that I have not received confirmation that clbcatq.dll is, in fact, included in SP1. So if this option does not resolve the issue, please see option A).

     

     or

     

    B) Repair Windows using System Restore:

    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click on "Classic View"

    4) Double-click "Backup and Restore Center"

    5) On the left hand side of the window, click "Repair Windows using system restore"

    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7) Click the "Next" button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality mode

     

    or

     

    last resort

    C) Reinstall Vista

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

     

     

    Wednesday, June 18, 2008 11:44 PM