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Windows 7, Build 7601, Your copy of Windows 7 is not genuine, but product key ID on the sticker does not match product key ID that Magic Jelly Bean found! RRS feed

  • Question

  • We bought this Gateway Computer new that has windows 7 home edition included in April 2010, two weeks after we bought it, we got the message "this copy of windows 7 is not genuine...Took it back to Fry's electric where we purchased it and they fix it...No problem until this past Sunday, and now this message was showing in lower right corner of desktop, Windows 7, Build 7601, This copy of windows 7 is not genuine...I've called MicroSoft and Gateway both want to charge me to fix this... Yesterday I did download and run a program called Magic Jelly Bean, and the Product ID they gave me which matches the one below BUT is not the product ID number on the sticker on my computer, I have checked and double checked their not even close to matching.  I'm sure I used the Product Key # that's on the sticker of my computer and it is *****-*****-JJ3H2-WR6VW-TKX82 when I set up Windows 7, I did not receive a cd/dvd, for Windows 7 and I ask Fry's Service dept about that when I took it back before and they said they don't put the Windows CD/DVD in with the computers anymore....PLEASE HELP!   Please bare with me I'm not that good on the computer :-)  Thanks in Advance and hope you can help me!

     

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {403D21C1-3C36-4733-B634-1316AEBCEA40}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Kay\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{403D21C1-3C36-4733-B634-1316AEBCEA40}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2411741099-1663177413-3087067754</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>SX2840</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3</Version><SMBIOSVersion major="2" minor="6"/><Date>20091216000000.000000+000</Date></BIOS><HWID>10A83107018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3282009

    Installation ID: 020041233490668983502354202405062332417331722054648461

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 7QJB7

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 11/29/2011 10:27:12 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: PASS

    Event Time Stamp: 11:29:2011 07:58

    WAT Activex: Registered

    WAT Admin Service: Registered

     

    HWID Data-->

    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAonawgyB1xrBoQrY5BodKmVxd

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC ACRSYS APIC1345

      FACP ACRSYS FACP1345

      HPET ACRSYS OEMHPET 

      MCFG ACRSYS OEMMCFG 

      SLIC ACRSYS ACRPRDCT

      OEMB ACRSYS OEMB1345

      GSCI ACRSYS GMCHSCI 

      AWMI ACRSYS OEMB1345

      SSDT DpgPmm CpuPm

     

     

     


    Tuesday, November 29, 2011 7:03 PM

Answers

  • When you cleaned the files out you also removed the setting for the wallpaper.  Just reinstall your wallpaper.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, November 30, 2011 3:02 PM
    Answerer

All replies

  • "KurlyKaren" wrote in message news:439cbf27-855d-482a-a91d-d20ede3d68b6...

    We bought this Gateway Computer new that has windows 7 home edition included in April 2010, two weeks after we bought it, we got the message "this copy of windows 7 is not genuine...Took it back to Fry's electric where we purchased it and they fix it...No problem until this past Sunday, and now this message was showing in lower right corner of desktop, Windows 7, Build 7601, This copy of windows 7 is not genuine...I've called MicroSoft and Gateway both want to charge me to fix this... Yesterday I did download and run a program called Magic Jelly Bean, and the Product ID they gave me which matches the one below BUT is not the product ID number on the sticker on my computer, I have checked and double checked their not even close to matching.  I'm sure I used the Product Key # that's on the sticker of my computer and it is *****-*****-JJ3H2-WR6VW-TKX82 when I set up Windows 7, I did not receive a cd/dvd, for Windows 7 and I ask Fry's Service dept about that when I took it back before and they said they don't put the Windows CD/DVD in with the computers anymore....PLEASE HELP!   Please bare with me I'm not that good on the computer :-)  Thanks in Advance and hope you can help me!

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

     

     

     

     
     
    I can see no errors in your report – are you still seeing a non-genuine notification?
     
    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:
    A) OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)
    B) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 30, 2011 12:04 AM
    Moderator
  • Thanks Noel, What just happened not to long ago was I still had the "Not Genuine" message so I cleared my history, restarted my computer and I'm no longer see the Not genuine message but my screen is all black, my screensaver is gone, just black screen with my desktop icons :(    Are there anything else I can try...I'm going to take it back to Fry's Electronics and I might shove it up someone behind, lol...Hell have no fury like a woman without her computer, lol...Thanks for your input!
    Karen Thompson
    Wednesday, November 30, 2011 1:43 AM
  • "KurlyKaren" wrote in message news:4b34956a-6a27-4b88-a638-c57dfe95f433...
    Thanks Noel, What just happened not to long ago was I still had the "Not Genuine" message so I cleared my history, restarted my computer and I'm no longer see the Not genuine message but my screen is all black, my screensaver is gone, just black screen with my desktop icons :(    Are there anything else I can try...I'm going to take it back to Fry's Electronics and I might shove it up someone behind, lol...Hell have no fury like a woman without her computer, lol...Thanks for your input!
    Karen Thompson
     
    You just need to reset the background ands screensaver, is all.
    in a clear area of the desktop, right-click with the mouse, and select Personalize. – then pick your preferred backgrounds and screensaver.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 30, 2011 9:20 AM
    Moderator
  • When you cleaned the files out you also removed the setting for the wallpaper.  Just reinstall your wallpaper.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, November 30, 2011 3:02 PM
    Answerer
  • Thanks!  I did reinstall my wallpaper, but this has never happen before when I clear out my history.  I do it almost daily because I play Zyngag Games and its a daily ritual if you play their games, lol...So far after re-installing my wallpaper, I haven't got the message "this copy of windows is not genuine"  Hopefully, it will not come back...THANKS so much for your help, really appreciate it!
    Karen Thompson
    Wednesday, November 30, 2011 4:58 PM
  • You're welcome.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, November 30, 2011 5:03 PM
    Answerer
  • "KurlyKaren" wrote in message news:dc66c652-1b7f-4939-9980-3f12b763945b...
    Thanks!  I did reinstall my wallpaper, but this has never happen before when I clear out my history.  I do it almost daily because I play Zyngag Games and its a daily ritual if you play their games, lol...So far after re-installing my wallpaper, I haven't got the message "this copy of windows is not genuine"  Hopefully, it will not come back...THANKS so much for your help, really appreciate it!
    Karen Thompson
     
    You’re welcome – the black wallpaper came up because of the non-genuine message, rather than vice-versa – it’ll appear every 2 hours (at most) when the system is in a non-genuine state.
    If you get the notification again. post an MGADiag report, and we’ll take a look.
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, December 1, 2011 8:34 AM
    Moderator