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I Toasted My LiveId - Oops... RRS feed

  • Question

  • Last night, I was in Windows Live Accounts and saw a cool feature called
    update email address.  Since my Live Id was linked to an old email
    address from a domain I no longer use, I decided to update my email
    address in the Windows Live Accounts tool.  
    The Windows Live Accounts tool rightfully changed my login Id to the
    email address of the new domain, but it toasted my profile 
    (ARGHHHH!!!!).  I spent years building that profile and now it is gone.  

    When I try to login using the old email address, Windows Live says the
    account does not exist anymore.  Also, even though I can now login to
    MSDN Forums via the new email, I can't login to a Windows Azure account
    that I maintain at all.   When
    I try to login to Windows Azure with the old email, I get an error that
    the account no longer exists.  When I try to login to Windows Azure
    with the email from the new domain, I get this error:

    "We can't sign you in. This may be due to how your organization is
    configured for different online services from Microsoft. Try signing in
    again using the link below, or ask your admin about a sign-in page
    specific to your organization. For more details, see
    http://go.microsoft.com/fwlink/?LinkId=264781"

    I have a low priority help desk ticket open with the Windows Azure Staff
    and I'm sure they will be able to get me back into my Windows Azure
    account, but when they are done, I'm not sure if the "root" problem will
    be resolved since Windows Live Account
    management is outside of the scope of the Windows Azure Support
    Department.

    Does anyone know what the best way for me to get my old account back with the old profile or am I hosed?

    Thanks,

    Mr. Embarased
    Note: If I was lucky enough to work for Microsoft I'm sure I could just
    buy the appropriate DBA a big steak dinner and this could be resolved
    with a trivial update statement; unfortunately, I don't have awesome
    connections of that nature. (shucks...)

    Friday, September 21, 2012 3:22 AM

Answers

All replies

  • I'd try sending info here.

    https://lab.msdn.microsoft.com/mailform/contactus.aspx

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    • Marked as answer by Mental Vacuum Friday, September 21, 2012 3:31 AM
    Friday, September 21, 2012 3:30 AM
    Moderator
  • I did as Mr. Patrick (MVP) said, but I just realized that this was probably an error on my part.  When I changed my email address in accounts.live.com, I had accidentally used a Top Level Domain that I don't commonly use anymore.  In desperation, I changed my email to a live.com address and my MSDN Profile instantly came back (Praise the Lord!!!)

    My MSDN Profile is now restored (Halelujah!!!), but I'm still getting "500 - Internal Server Errors" when I try to login to Windows Azure.  Fortunately, I have a ticket open with them on that issue so it should get resolved farily quickly.

    BTW: I appologize for skipping Christian Church this morning.  I stayed home with a baby girl of mine that had a potentially contagious illness.

    Sunday, September 23, 2012 4:53 PM