I'm at my wits end. I've been attempting to resolve my problem for the last couple of weeks.
Several months back, I purchased a new computer and the OneCare program. I installed it using the product key and everything was okay.
Two weeks ago, I was having problems with my computer so, using the recovery disk, I reinstalled windows. Then, I reinstalled OneCare. Unknowingly, I created a new account (although later I found out all I had to do was use the original login/password to activate my account. So after I created a new account, I attempted to use the product key to initiate OneCare. I received a message that the product key was in use and if I was reinstalling OneCare, all I had to do was use my original login/password.
I guess my question is, how do I retrieve my "original" login/password that I created with the original product key? I've followed all the directions to try to complete this task, but I keep going in circles. When I click on "help" and "about onecare" to access my account, it has my new account info, but not the original login/password.
Can anyone help? My temporary subscription (which I created for the time being) runs out tomorrow.
Dave
