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  • I am having an issue with the One Care Anti-Virus program and a trojan. I'm not sure what i should do with the virus, i cant seem to get it gone. And also on One Care i can't turn on the Virus and Spyware monitoring. I gets me an error that says, "Windows Live One Care cannot change your virus and spyware protection settings at this time. Please try again later or restart the computer. If the problem persists, contact support. I have tried restarting but it does not help.

     

    And information on the trojan...

     

    Error encountered:

    Code 0x80508021. An unexpected problem occurred. Install any available updates, and then try to start the program again. For information on installing updates, see Help and Support.

    Category:

    Trojan

    Description:

    This program displays advertisements and may be difficult to remove.

    Advice:

    Remove this software immediately.

    Resources:

    clsid:

    HKLM\SOFTWARE\CLASSES\CLSID\{4320F7F7-E749-4DA0-9434-45B1302E4336}

    regkey:

    HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{4320F7F7-E749-4DA0-9434-45B1302E4336}

    regkey:

    HKLM\SOFTWARE\CLASSES\CLSID\{4320F7F7-E749-4DA0-9434-45B1302E4336}

    regkey:

    HKCU@S-1-5-21-3805729642-4171317460-1018140955-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{4320F7F7-E749-4DA0-9434-45B1302E4336}

    bho:

    HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{4320F7F7-E749-4DA0-9434-45B1302E4336}

    ieaddon:

    HKCU@S-1-5-21-3805729642-4171317460-1018140955-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{4320F7F7-E749-4DA0-9434-45B1302E4336}

    lsapackage:

    HKLM\SYSTEM\CURRENTCONTROLSET\CONTROL\LSA\\AUTHENTICATION PACKAGES:C:\Windows\system32\cbXPjICU

    file:

    C:\Windows\system32\cbXPjICU.dll

     

    Please help, the virus is in my system32 file and i'm scared that it will mess up my computer. I really need help.

     

    [Edit] I get an error each time i log into my computer. The error says something about Run.dll not responding and that happens when i try to open many programs. Also i get windows that shows the trojan, and i get this error 4-7 times a day.

    Saturday, August 30, 2008 5:02 PM

Answers