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free TRAIL RRS feed

  • Question

  • i installed the free trial , but the system asked my to subscribe straight away so i didn't lose the anti virus and other benifits , but when i paid the monies i have lost my free trail period , this should hve been added on to my subscription

    Wednesday, May 7, 2008 6:19 AM

Answers

  • When you begin your subscription, the free trial period ends immediately. I wish I could tell you differently, but that's the way it was designed to work.

    You can contact support and cancel the subscription, but the you would need to reinstall OneCare repeatedly in order to use it for free before activating a subscription as each time you reinstall, you will only get 15 days before it will nag you to activate.

    Can you tell me more about the message you received to subscribe? Did it seem to say that your protection would be expiring shortly? Was the trial period counter prior to that close to 90 days or was it under 15 days?

     

    -steve

     

    Wednesday, May 7, 2008 12:20 PM
    Moderator