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Cannot activate genuine Windows.... RRS feed

  • Question

  • I have an old HP Pavilion zt1141s that i bought years ago.

    I stopped using it just under three years ago and have dusted it off so my Great Granddaughter can use it.

    It's running Windows XP Media Center Edition.

    My problem is that it will not work without activating it again.... (Why do i need to activate it again?)

    When i turn it on, i get a welcome screen where i click to log on.

    I can't get into Windows or see a start button or anything....

    A box appears saying; Windows Product Activation, this copy of Windows must be activated with Microsoft before you can log on.

    I click 'yes' and go to a 'Let's activate Windows' screen.

    I can't activate online, even though i,m connected to the internet(?), so i choose to telephone a customer service rep.

    Choosing my country, i get a phone number, which i call and give the 6 numbers x 9 of the installation ID.

    I'm then told my Windows XP is a copy.....

    I know it is genuine as i bought it myself....

    What, if anything, can i do?

    BiLL

    Tuesday, January 21, 2014 12:03 AM

Answers

  • There's a lot of data missing from the report which makes it difficult to be certain - but it's likely to be one of two things...

    1) the System Clock has reset - which means that the licenses are out of date. Check the system Time, date (including year!) settings.

    2) the BIOS SLIC table required for the OEM_SLP License has become damaged somehow.

    Please post the full report for a more detailed (and hopefully accurate) analysis.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, January 22, 2014 9:07 AM
    Moderator

All replies

  • Boot into "Safe Mode with Command prompt". 

    At the run command prompt type the following EXACTLY

    rundll32.exe syssetup,SetupOobeBnk

    *NOTE: The "Oo"'s in Oobe are "oh's" - not "zero's"  There is one space after rundll32.exe. 

    Hit the Enter key

    Reboot the PC into normal mode

    Hopefully, you'll now be able to log in and run an MGADiag report, and have time to sort the problem out.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, January 21, 2014 1:39 PM
    Moderator
  • Hi

    Thank you for the quick reply & allowing me to get into Windows....

    Here's the MGADiag report.

    Validation Status:         Not Activated

    Validation Code:           1

    Product Key:               *****-*****-RVF66-GP7VM-8CFT3

    Product Key Hash:        tJB30tZY737ZFJYewUg2SpzsCb0=

    Product ID:                 76487-OEM-2211906-00825

    Product ID Type:          2 - OEM SLP

    Windows OS version:     5.1.2600.2.00010100.2.0.med

    ID:                             {93E7D760-934C-478D-A56F-F84C7F063737}(3)

    Administrator:              Yes

    TestCab:                     0x0

    LegitcheckControl:        N/A, hr = 0x80070002

    Signed By:                   N/A, hr = 0x80070002

    Product Name:             N/A

    Architecture & Build:     N/A                    N/A

    TTS Error:                   N/A

    Validation Diagnostic:    025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Resolution Status:        N/A

    The Version and Edition of Windows quoted on the COA sticker is;   Windows XP Media Center Edition

    Hope that helps

    Tuesday, January 21, 2014 5:56 PM
  • There's a lot of data missing from the report which makes it difficult to be certain - but it's likely to be one of two things...

    1) the System Clock has reset - which means that the licenses are out of date. Check the system Time, date (including year!) settings.

    2) the BIOS SLIC table required for the OEM_SLP License has become damaged somehow.

    Please post the full report for a more detailed (and hopefully accurate) analysis.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, January 22, 2014 9:07 AM
    Moderator
  • OK, i,ll do that.

    Will be in a couple of days as i,m away .....

    Hopefully you'll be able to help me then.

    Thank you for looking at this for me

    Cheers!

    Wednesday, January 22, 2014 9:34 AM