Answered by:
"Windows 7 Build 7600. This version of window is not genuine.",when it is in fact genuine?

Question
-
Well in the last week or two I have experienced it in the bottom right hand corner of my screen,one day it just turned up there and I just thought it would go away,but it appears it will not.
I purchased the laptop from a respectable computer shop a few months ago,more closer to a year ago.
The version of windows is genuine and the laptop is a compaQ.
Is there anyway I can get it activated back as Windows 7 Genuine or restore it or something?
Thanks.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070422
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {13429CDA-8266-4A5D-913E-3FB363547A8A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110408-1633
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{13429CDA-8266-4A5D-913E-3FB363547A8A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1219995626-605747278-2203361819</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ61 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20090822000000.000000+000</Date></BIOS><HWID>36B93607018400F4</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>94436407C3F2586</Val><Hash>Nh+O7p+E5Ha5+8Lxn9JfFULj9GM=</Hash><Pid>89388-707-9845457-65577</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070422' to display the error text.
Error: 0x80070422
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0003000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
Tampered Service: sppuinotify
HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEAeqhYvV4RVPniJyi1voTqRUo+jgq6psyQGHk=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP 363F
FACP HP 363F
HPET HP 363F
BOOT HP 363F
MCFG HP 363F
SLIC HPQOEM SLIC-MPC
SSDT AMD PowerNow
- Edited by Patoboyle Friday, June 10, 2011 10:33 PM
Friday, June 10, 2011 9:44 PM
Answers
-
"Patoboyle" wrote in message news:89b491f7-2aa9-43ad-82f0-66e4f2f0c6bc...
Well I used to just run "Microsoft Security Essentials" but then got AVG.
I am running both of these together at the moment,and have been..well for a bit before the error occurred now that I think about it.
That's your problem then - NEVER run two AV's at the same time!I'd uninstall AVG - but why did you decide to install it in the first place? (you may have good reasons)
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Tuesday, June 14, 2011 8:40 PM
- Marked as answer by Darin Smith MS Wednesday, June 15, 2011 8:54 PM
Saturday, June 11, 2011 2:48 PMModerator -
"Patoboyle" wrote in message news:8914386b-0c20-464e-b7a7-efbaa38bf36e...
"Patoboyle" wrote in message news:89b491f7-2aa9-43ad-82f0-66e4f2f0c6bc...Well I used to just run "Microsoft Security Essentials" but then got AVG.
I am running both of these together at the moment,and have been..well for a bit before the error occurred now that I think about it.
That's your problem then - NEVER run two AV's at the same time!I'd uninstall AVG - but why did you decide to install it in the first place? (you may have good reasons)
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothAh I see..woops.
Well the payed version of AVG (which I now have) has a number of useful features and I was experiencing some issues with security essentials.
So I'll just uninstall one of them and it'll be fixed yes?
That's the theory :)If you want a secondary scanner, try MalwareBytes Anti-Malware - it's the tool of choice until something better comes along (www.malwarebytes.org ) note that the free version is on-demand scanner only, so my recommendation would be to update it and scan the system weekly. The paid-for/trial version caused some problems with hibernation on my machine when running in protection mode, but the scanner works fine:)
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Tuesday, June 14, 2011 8:40 PM
- Marked as answer by Darin Smith MS Wednesday, June 15, 2011 8:54 PM
Saturday, June 11, 2011 3:23 PMModerator
All replies
-
Please observe announcement 1 above:
In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Friday, June 10, 2011 10:02 PMAnswerer -
Okay I did that and it said copy,where should I post what it said?
Oh and it didn't give me the option to resolve the issue.
Thanks by the way.
Friday, June 10, 2011 10:09 PM -
"Patoboyle" wrote in message news:43b6c5be-bddd-455f-84e4-6fe9fab069c5...
Well in the last week or two I have experienced it in the bottom right hand corner of my screen,one day it just turned up there and I just thought it would go away,but it appears it will not.
I purchased the laptop from a respectable computer shop a few months ago,more closer to a year ago.
The version of windows is genuine and the laptop is a compaQ.
Is there anyway I can get it activated back as Windows 7 Genuine or restore it or something?
Thanks.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070422
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070422' to display the error text.
Error: 0x80070422
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0003000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
Tampered Service: sppuinotify
You need to check the status of the two tampered Services
Click on Start
in the Search box, type
SERVICES.MSC
and hit the Enter key - accept the UAC prompt if you get one.
Look in the console for the Software Protection service, right-click on it and select Properties.
make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.Look for the SPP Notification service - make sure that the Startup type is set to Manual - click Apply
Try starting the services now - do you get an error message? Does it start? does it almost immediately stop again?
Post back with your results, and a new MGADiag report.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, June 10, 2011 10:48 PMModerator -
Okay I did what you said,and the settings were all ready in place,but the latter of the services,the SPP Notification service was not started so I started it and it ran with no problems.
Although,when I booted up the laptop it didn't have the message saying windows was not genuine this time,it usually takes a while to appear or sometimes just doesn't.
Should I still run the verification software?
Thanks for the help.
Saturday, June 11, 2011 9:58 AM -
"Patoboyle" wrote in message news:d9b2ee66-924d-4beb-8f4c-04704e4cd066...
Okay I did what you said,and the settings were all ready in place,but the latter of the services,the SPP Notification service was not started so I started it and it ran with no problems.
Although,when I booted up the laptop it didn't have the message saying windows was not genuine this time,it usually takes a while to appear or sometimes just doesn't.
Should I still run the verification software?
Thanks for the help.
Interesting - usually if the error survives a run of an MGADiag report, then it's stable and won't go away until fixed.What Anti-Virus are you using? - this could be the result of a 'race condition' where two programs are fighting for control of a file. One of the programs is usually the AV.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, June 11, 2011 11:44 AMModerator -
Well I used to just run "Microsoft Security Essentials" but then got AVG.
I am running both of these together at the moment,and have been..well for a bit before the error occurred now that I think about it.
Saturday, June 11, 2011 2:41 PM -
"Patoboyle" wrote in message news:89b491f7-2aa9-43ad-82f0-66e4f2f0c6bc...
Well I used to just run "Microsoft Security Essentials" but then got AVG.
I am running both of these together at the moment,and have been..well for a bit before the error occurred now that I think about it.
That's your problem then - NEVER run two AV's at the same time!I'd uninstall AVG - but why did you decide to install it in the first place? (you may have good reasons)
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Tuesday, June 14, 2011 8:40 PM
- Marked as answer by Darin Smith MS Wednesday, June 15, 2011 8:54 PM
Saturday, June 11, 2011 2:48 PMModerator -
"Patoboyle" wrote in message news:89b491f7-2aa9-43ad-82f0-66e4f2f0c6bc...Well I used to just run "Microsoft Security Essentials" but then got AVG.
I am running both of these together at the moment,and have been..well for a bit before the error occurred now that I think about it.
That's your problem then - NEVER run two AV's at the same time!I'd uninstall AVG - but why did you decide to install it in the first place? (you may have good reasons)
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothAh I see..woops.
Well the payed version of AVG (which I now have) has a number of useful features and I was experiencing some issues with security essentials.
So I'll just uninstall one of them and it'll be fixed yes?
Saturday, June 11, 2011 3:08 PM -
"Patoboyle" wrote in message news:8914386b-0c20-464e-b7a7-efbaa38bf36e...
"Patoboyle" wrote in message news:89b491f7-2aa9-43ad-82f0-66e4f2f0c6bc...Well I used to just run "Microsoft Security Essentials" but then got AVG.
I am running both of these together at the moment,and have been..well for a bit before the error occurred now that I think about it.
That's your problem then - NEVER run two AV's at the same time!I'd uninstall AVG - but why did you decide to install it in the first place? (you may have good reasons)
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothAh I see..woops.
Well the payed version of AVG (which I now have) has a number of useful features and I was experiencing some issues with security essentials.
So I'll just uninstall one of them and it'll be fixed yes?
That's the theory :)If you want a secondary scanner, try MalwareBytes Anti-Malware - it's the tool of choice until something better comes along (www.malwarebytes.org ) note that the free version is on-demand scanner only, so my recommendation would be to update it and scan the system weekly. The paid-for/trial version caused some problems with hibernation on my machine when running in protection mode, but the scanner works fine:)
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Tuesday, June 14, 2011 8:40 PM
- Marked as answer by Darin Smith MS Wednesday, June 15, 2011 8:54 PM
Saturday, June 11, 2011 3:23 PMModerator