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"Windows 7 Build 7600. This version of window is not genuine.",when it is in fact genuine? RRS feed

  • Question

  • Well in the last week or two I have experienced it in the bottom right hand corner of my screen,one day it just turned up there and I just thought it would go away,but it appears it will not.

     

    I purchased the laptop from a respectable computer shop a few months ago,more closer to a year ago. 

     

    The version of windows is genuine and the laptop is a compaQ.

     

    Is there anyway I can get it activated back as Windows 7 Genuine or restore it or something?

     

    Thanks.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0x80070422

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {13429CDA-8266-4A5D-913E-3FB363547A8A}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.110408-1633

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{13429CDA-8266-4A5D-913E-3FB363547A8A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1219995626-605747278-2203361819</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ61 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20090822000000.000000+000</Date></BIOS><HWID>36B93607018400F4</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>94436407C3F2586</Val><Hash>Nh+O7p+E5Ha5+8Lxn9JfFULj9GM=</Hash><Pid>89388-707-9845457-65577</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070422' to display the error text.

    Error: 0x80070422 

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0003000000000000

    Event Time Stamp: N/A

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered Service: sppsvc

    Tampered Service: sppuinotify

     

     

    HWID Data-->

    HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEAeqhYvV4RVPniJyi1voTqRUo+jgq6psyQGHk=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC HP     363F    

      FACP HP     363F    

      HPET HP     363F    

      BOOT HP     363F    

      MCFG HP     363F    

      SLIC HPQOEM SLIC-MPC

      SSDT AMD   PowerNow

     

     

    • Edited by Patoboyle Friday, June 10, 2011 10:33 PM
    Friday, June 10, 2011 9:44 PM

Answers

  • "Patoboyle" wrote in message news:89b491f7-2aa9-43ad-82f0-66e4f2f0c6bc...

    Well I used to just run "Microsoft Security Essentials" but then got AVG.

     

    I am running both of these together at the moment,and have been..well for a bit before the error occurred now that I think about it.

     


    That's your problem then - NEVER run two AV's at the same time!
    I'd uninstall AVG - but why did you decide to install it in the first place? (you may have good reasons)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 11, 2011 2:48 PM
    Moderator
  • "Patoboyle" wrote in message news:8914386b-0c20-464e-b7a7-efbaa38bf36e...

    "Patoboyle" wrote in message news:89b491f7-2aa9-43ad-82f0-66e4f2f0c6bc...

    Well I used to just run "Microsoft Security Essentials" but then got AVG.

     

    I am running both of these together at the moment,and have been..well for a bit before the error occurred now that I think about it.

     


    That's your problem then - NEVER run two AV's at the same time!
    I'd uninstall AVG - but why did you decide to install it in the first place? (you may have good reasons)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Ah I see..woops.

     

    Well the payed version of AVG (which I now have) has a number of useful features and I was experiencing some issues with security essentials.

     

    So I'll just uninstall one of them and it'll be fixed yes?

     

     


    That's the theory :)
    If you want a secondary scanner, try MalwareBytes Anti-Malware - it's the tool of choice until something better comes along (www.malwarebytes.org ) note that the free version is on-demand scanner only, so my recommendation would be to update it and scan the system weekly. The paid-for/trial version caused some problems with hibernation on my machine when running in protection mode, but the scanner works fine:)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 11, 2011 3:23 PM
    Moderator

All replies

  • Please observe announcement 1 above:

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, June 10, 2011 10:02 PM
    Answerer
  • Okay I did that and it said copy,where should I post what it said?

     

    Oh and it didn't give me the option to resolve the issue.

     

    Thanks by the way.

    Friday, June 10, 2011 10:09 PM
  • "Patoboyle" wrote in message news:43b6c5be-bddd-455f-84e4-6fe9fab069c5...

    Well in the last week or two I have experienced it in the bottom right hand corner of my screen,one day it just turned up there and I just thought it would go away,but it appears it will not.

     

    I purchased the laptop from a respectable computer shop a few months ago,more closer to a year ago. 

     

    The version of windows is genuine and the laptop is a compaQ.

     

    Is there anyway I can get it activated back as Windows 7 Genuine or restore it or something?

     

    Thanks.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0x80070422

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070422' to display the error text.

    Error: 0x80070422 

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0003000000000000

    Event Time Stamp: N/A

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered Service: sppsvc

    Tampered Service: sppuinotify

     

     

    You need to check the status of the two tampered Services

     
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.
    Look for the SPP Notification service - make sure that the Startup type is set to Manual - click Apply
    Try starting the services now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 10, 2011 10:48 PM
    Moderator
  • Okay I did what you said,and the settings were all ready in place,but the latter of the services,the SPP Notification service was not started so I started it and it ran with no problems.

     

    Although,when I booted up the laptop it didn't have the message saying windows was not genuine this time,it usually takes a while to appear or sometimes just doesn't.

     

    Should I still run the verification software?

     

    Thanks for the help. 

    Saturday, June 11, 2011 9:58 AM
  • "Patoboyle" wrote in message news:d9b2ee66-924d-4beb-8f4c-04704e4cd066...

    Okay I did what you said,and the settings were all ready in place,but the latter of the services,the SPP Notification service was not started so I started it and it ran with no problems.

     

    Although,when I booted up the laptop it didn't have the message saying windows was not genuine this time,it usually takes a while to appear or sometimes just doesn't.

     

    Should I still run the verification software?

     

    Thanks for the help. 

     
    Interesting - usually if the error survives a run of an MGADiag report, then it's stable and won't go away until fixed.
    What Anti-Virus are you using? - this could be the result of a 'race condition' where two programs are fighting for control of a file. One of the programs is usually the AV.

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 11, 2011 11:44 AM
    Moderator
  • Well I used to just run "Microsoft Security Essentials" but then got AVG.

     

    I am running both of these together at the moment,and have been..well for a bit before the error occurred now that I think about it.

     

    Saturday, June 11, 2011 2:41 PM
  • "Patoboyle" wrote in message news:89b491f7-2aa9-43ad-82f0-66e4f2f0c6bc...

    Well I used to just run "Microsoft Security Essentials" but then got AVG.

     

    I am running both of these together at the moment,and have been..well for a bit before the error occurred now that I think about it.

     


    That's your problem then - NEVER run two AV's at the same time!
    I'd uninstall AVG - but why did you decide to install it in the first place? (you may have good reasons)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 11, 2011 2:48 PM
    Moderator

  • "Patoboyle" wrote in message news:89b491f7-2aa9-43ad-82f0-66e4f2f0c6bc...

    Well I used to just run "Microsoft Security Essentials" but then got AVG.

     

    I am running both of these together at the moment,and have been..well for a bit before the error occurred now that I think about it.

     


    That's your problem then - NEVER run two AV's at the same time!
    I'd uninstall AVG - but why did you decide to install it in the first place? (you may have good reasons)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Ah I see..woops.

     

    Well the payed version of AVG (which I now have) has a number of useful features and I was experiencing some issues with security essentials.

     

    So I'll just uninstall one of them and it'll be fixed yes?

     

     

    Saturday, June 11, 2011 3:08 PM
  • "Patoboyle" wrote in message news:8914386b-0c20-464e-b7a7-efbaa38bf36e...

    "Patoboyle" wrote in message news:89b491f7-2aa9-43ad-82f0-66e4f2f0c6bc...

    Well I used to just run "Microsoft Security Essentials" but then got AVG.

     

    I am running both of these together at the moment,and have been..well for a bit before the error occurred now that I think about it.

     


    That's your problem then - NEVER run two AV's at the same time!
    I'd uninstall AVG - but why did you decide to install it in the first place? (you may have good reasons)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Ah I see..woops.

     

    Well the payed version of AVG (which I now have) has a number of useful features and I was experiencing some issues with security essentials.

     

    So I'll just uninstall one of them and it'll be fixed yes?

     

     


    That's the theory :)
    If you want a secondary scanner, try MalwareBytes Anti-Malware - it's the tool of choice until something better comes along (www.malwarebytes.org ) note that the free version is on-demand scanner only, so my recommendation would be to update it and scan the system weekly. The paid-for/trial version caused some problems with hibernation on my machine when running in protection mode, but the scanner works fine:)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 11, 2011 3:23 PM
    Moderator