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Vista suddenly asks for product key, then says "The computer BIOS is missing a license" RRS feed

  • Question

  • Hi

    I have owned a Toshiba laptop that came with Vista pre-installed for 2 years. It recently went in to the computer shop when it went nuts, and the hard drive was replaced. It had worked fine for 2 weeks since getting it back from the computer shop, and today it suddenly decided I need to enter the product key. The sticker with the product key on the underside of the computer is no longer legible, so I used to product key finder program to retrieve the key from within the system (although I've since read somewhere on these forums that the key returned by that is not the correct one for machines with Windows pre-installed).

    When entering that key the computer tells me "The software Licensing Service reported that the computer BIOS is missing a required license". The error code it reports is 0xC004F063.

    The computer can currently only be used "with reduced functionality", ie. one browser window and nothing else.

    I've read a few threads with similar problems on this forum, and I am already anticipating the response that begins:

    1. Click Start, and in the Search box typeslui.exe 4

    This is not an option, since the Start menu is not accessible with while it will only let me use the machine with reduced functionality.

     

    Any help would be hugely appreciated

    Richard

    • Edited by Fgfgfgfg Sunday, September 19, 2010 8:10 PM included error code
    Sunday, September 19, 2010 8:09 PM

Answers

  • "David - Support Engineer" wrote in message news:4dd566e0-2449-4ab9-8fc0-a57296aabf15...

    Hello, Fgfgfgfg

    Try using the key on the Certificate of Authenticity (CoA) sticker. It should be located on the computer somewhere.

    After locating the key, go to Start, right click Computer and choose Properties. In the System window, under the Windows activation section click Change product key and type in the key from the CoA sticker then follow the prompts.


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.

    @David - the OP has already indicated that the COA sticker is unreadable :(
     
    @Fgfgfgfg - the only thing you can do now is see if Toshiba can help. They may have a record of what key was issued to your PC, or they may be prepared to issue you a new one (for a price, probably).
    A restore to factory settings *may* work  - but that has the obvious side-effect of removing all installed applications, and deleting all data, as well as not being a sure-fire fix.
     
    It's an unfortunately common problem with laptops that the sticker becomes unreadable - and it's why some manufacturers now put the COA sticker inside the battery compartment, rather than on the outside of the case (until relatively recently, the license actually required that the sticker was visible!).

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, September 22, 2010 10:01 AM
    Moderator

All replies

  • You or your repair shop may have updated the BIOS ot one that does not have the proper marker codes for Vista OEM installs.

     

    If this is the case, you can try going to your manufacturer's website, and see if they have an updated BIOS for your board with the proper codes, or contacting your manufacturer to see if they have a record of your Product Key, or will provide you with another.

    Other than the above your only option wiould be to purchase a new copy of Windows.

    However - it's always possible that the error message is incorrect - please run an MGADiag report, and post the results in your response.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, September 19, 2010 10:52 PM
    Moderator
  • Hi

    Thanks for your response. I have updated the BIOS, following the instructions on Toshiba website; however the problem remains. The laptop still insists that I need to enter a product key. As requested, I have run the MGA Diag tool thing on the front page of this forum, the report is below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {E56F9EEC-25BF-445F-B691-C436725A2A2D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E56F9EEC-25BF-445F-B691-C436725A2A2D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-1205684572-3327450-2990430138</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L300</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.50</Version><SMBIOSVersion major="2" minor="4"/><Date>20080710000000.000000+000</Date></BIOS><HWID>92313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>9697F8262B90F28</Val><Hash>/E1rrSMDuYjrnziFKEsmAC8OPs0=</Hash><Pid>81602-916-7093797-68105</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500237-02-2057-6000.0000-2622010
    Installation ID: 018142630250709794342375591660631182411584733276549895
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: RJ34F
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJJRYREzWOhWckUaDBgyez9I6aOny9Fpb0EGsVp8wKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSINV        TOSINV00
      FACP            TOSINV        TOSINV00
      HPET            TOSINV        TOSINV00
      BOOT            TOSINV        TOSINV00
      MCFG            TOSINV        TOSINV00
      ASF!            TOSINV        TOSINV00
      SLIC            TOSINV        TOSINV00
      SSDT            PmRef        CpuPm


    Is there anything else that might work? I find it hard to belive that Microsoft expect customers to just purchase a new version of software they've already paid for after the company's own validation mechanisms have rendered it unusable.

    Monday, September 20, 2010 3:19 PM
  • Hello, Fgfgfgfg

    Try using the key on the Certificate of Authenticity (CoA) sticker. It should be located on the computer somewhere.

    After locating the key, go to Start, right click Computer and choose Properties. In the System window, under the Windows activation section click Change product key and type in the key from the CoA sticker then follow the prompts.


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    Tuesday, September 21, 2010 9:28 PM
    Moderator
  • "David - Support Engineer" wrote in message news:4dd566e0-2449-4ab9-8fc0-a57296aabf15...

    Hello, Fgfgfgfg

    Try using the key on the Certificate of Authenticity (CoA) sticker. It should be located on the computer somewhere.

    After locating the key, go to Start, right click Computer and choose Properties. In the System window, under the Windows activation section click Change product key and type in the key from the CoA sticker then follow the prompts.


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.

    @David - the OP has already indicated that the COA sticker is unreadable :(
     
    @Fgfgfgfg - the only thing you can do now is see if Toshiba can help. They may have a record of what key was issued to your PC, or they may be prepared to issue you a new one (for a price, probably).
    A restore to factory settings *may* work  - but that has the obvious side-effect of removing all installed applications, and deleting all data, as well as not being a sure-fire fix.
     
    It's an unfortunately common problem with laptops that the sticker becomes unreadable - and it's why some manufacturers now put the COA sticker inside the battery compartment, rather than on the outside of the case (until relatively recently, the license actually required that the sticker was visible!).

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, September 22, 2010 10:01 AM
    Moderator