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Changed "licensed to" name in Office XP RRS feed

  • Question

  •  I did not like seeing my employers name in the start up box for Office programs so I changed all references to it in registry editor to my name. Now I can't update Office - it says I gave an invalid product key. I think if I change back to my employers name it might fix it but I can't remember how to do that.  Please help.
    Sunday, August 17, 2008 4:33 PM

Answers

  • owenmcelhinney,

    You can also use the Windows Installer Cleanup Utility as well as a repair tool and/or to remove the Office suite in an attempt to reinstall the Office product as well.

    http://support.microsoft.com/kb/290301

    Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. It is recommended you back up the registry prior making any changes. As added measures of caution, have all critical files backed up in case the system crashes and/or the registry could not be restored from your backup.  Modify the registry at your own risk.

     


     How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

      If you try to open any Office programs after you complete the steps, you receive a message that prompts you for a valid product key.  Please re-post here if you need further assistance.

    Lori MS


    Lori MS
    • Edited by Lori MS Wednesday, August 20, 2008 5:52 PM addtl info
    • Marked as answer by Lori MS Wednesday, August 20, 2008 9:10 PM
    Tuesday, August 19, 2008 5:31 PM

All replies

  • owenmcelhinney,

    You may need to look into the End User License Agreement of the Microsoft Office product first. 
    If you are not sure of it, you can go to Start, Run and type winver.  There are certain limitations depending on what type of 
    EULA you have.  Is this a corporate license? To find out please run 

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     


    My suggestion would be to run this tool first and we can give you insight on what to do further.

    Lori MS
    Lori MS
    Monday, August 18, 2008 5:59 PM
  • owenmcelhinney,

    You can also use the Windows Installer Cleanup Utility as well as a repair tool and/or to remove the Office suite in an attempt to reinstall the Office product as well.

    http://support.microsoft.com/kb/290301

    Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. It is recommended you back up the registry prior making any changes. As added measures of caution, have all critical files backed up in case the system crashes and/or the registry could not be restored from your backup.  Modify the registry at your own risk.

     


     How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

      If you try to open any Office programs after you complete the steps, you receive a message that prompts you for a valid product key.  Please re-post here if you need further assistance.

    Lori MS


    Lori MS
    • Edited by Lori MS Wednesday, August 20, 2008 5:52 PM addtl info
    • Marked as answer by Lori MS Wednesday, August 20, 2008 9:10 PM
    Tuesday, August 19, 2008 5:31 PM
  •  

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine (WGA unsupported OS)
    Validation Code: 6
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-77QDR-T867T-8D6RW
    Windows Product Key Hash: wGsp70l4uPvj0Dsg4QwIHdb2lCQ=
    Windows Product ID: 51873-OEM-0905734-43243
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.0.2195.2.00010000.4.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {42A19D08-BFCD-47C9-86F1-6C9560E33B1C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.3.272.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office XP Professional with FrontPage - 103 Blocked VLK
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FCEE394C-2553-800700ea_FCEE394C-2605-80004005_B4D0AA8B-941-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINNT\system32\winlogon.exe[5.0.2195.6997]
    File Mismatch: C:\WINNT\system32\licdll.dll[hr = 0x80070002]
    File Mismatch: C:\WINNT\system32\ntoskrnl.exe[5.0.2195.7098]
    File Mismatch: C:\WINNT\system32\ntdll.dll[5.0.2195.7006]
    File Mismatch: C:\WINNT\system32\kernel32.dll[5.0.2195.7099]
    File Mismatch: C:\WINNT\system32\crypt32.dll[5.131.2195.6926]
    File Mismatch: C:\WINNT\system32\advapi32.dll[5.0.2195.7038]
    File Mismatch: C:\WINNT\system32\setupapi.dll[5.0.2195.6622]
    File Mismatch: C:\WINNT\system32\oembios.bin[hr = 0x80070002]
    File Mismatch: C:\WINNT\system32\oembios.dat[hr = 0x80070002]
    File Mismatch: C:\WINNT\system32\oembios.sig[hr = 0x80070002]
    File Mismatch: C:\WINNT\system32\syssetup.dll[5.0.2195.6611]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{42A19D08-BFCD-47C9-86F1-6C9560E33B1C}</UGUID><Version>1.7.0095.0</Version><OS>5.0.2195.2.00010000.4.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8D6RW</PKey><PID>51873-OEM-0905734-43243</PID><PIDType>0</PIDType><SID>S-1-5-21-776561741-1060284298-935387667</SID><SYSTEM><Manufacturer>IBM___</Manufacturer><Model>TP600X__</Model></SYSTEM><BIOS/><HWID>4DE43D07018400C6</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>103</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>103</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17184</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="103"/><App Id="16" Version="10" Result="103"/><App Id="17" Version="10" Result="103"/><App Id="18" Version="10" Result="103"/><App Id="1A" Version="10" Result="103"/><App Id="1B" Version="10" Result="103"/></Applications></Office></Software></GenuineResults> 



    Saturday, August 23, 2008 3:01 AM
  • Lori MS said:

    owenmcelhinney,

    You may need to look into the End User License Agreement of the Microsoft Office product first. 
    If you are not sure of it, you can go to Start, Run and type winver.  There are certain limitations depending on what type of 
    EULA you have.  Is this a corporate license? To find out please run 

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine (WGA unsupported OS)
    Validation Code: 6
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-77QDR-T867T-8D6RW
    Windows Product Key Hash: wGsp70l4uPvj0Dsg4QwIHdb2lCQ=
    Windows Product ID: 51873-OEM-0905734-43243
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.0.2195.2.00010000.4.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {42A19D08-BFCD-47C9-86F1-6C9560E33B1C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.3.272.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office XP Professional with FrontPage - 103 Blocked VLK
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FCEE394C-2553-800700ea_FCEE394C-2605-80004005_B4D0AA8B-941-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINNT\system32\winlogon.exe[5.0.2195.6997]
    File Mismatch: C:\WINNT\system32\licdll.dll[hr = 0x80070002]
    File Mismatch: C:\WINNT\system32\ntoskrnl.exe[5.0.2195.7098]
    File Mismatch: C:\WINNT\system32\ntdll.dll[5.0.2195.7006]
    File Mismatch: C:\WINNT\system32\kernel32.dll[5.0.2195.7099]
    File Mismatch: C:\WINNT\system32\crypt32.dll[5.131.2195.6926]
    File Mismatch: C:\WINNT\system32\advapi32.dll[5.0.2195.7038]
    File Mismatch: C:\WINNT\system32\setupapi.dll[5.0.2195.6622]
    File Mismatch: C:\WINNT\system32\oembios.bin[hr = 0x80070002]
    File Mismatch: C:\WINNT\system32\oembios.dat[hr = 0x80070002]
    File Mismatch: C:\WINNT\system32\oembios.sig[hr = 0x80070002]
    File Mismatch: C:\WINNT\system32\syssetup.dll[5.0.2195.6611]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{42A19D08-BFCD-47C9-86F1-6C9560E33B1C}</UGUID><Version>1.7.0095.0</Version><OS>5.0.2195.2.00010000.4.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8D6RW</PKey><PID>51873-OEM-0905734-43243</PID><PIDType>0</PIDType><SID>S-1-5-21-776561741-1060284298-935387667</SID><SYSTEM><Manufacturer>IBM___</Manufacturer><Model>TP600X__</Model></SYSTEM><BIOS/><HWID>4DE43D07018400C6</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>103</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>103</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17184</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="103"/><App Id="16" Version="10" Result="103"/><App Id="17" Version="10" Result="103"/><App Id="18" Version="10" Result="103"/><App Id="1A" Version="10" Result="103"/><App Id="1B" Version="10" Result="103"/></Applications></Office></Software></GenuineResults> 


    My suggestion would be to run this tool first and we can give you insight on what to do further.

    Lori MS
    Lori MS



    Friday, August 29, 2008 1:57 AM
  • owenmcelhinney,

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. I have extracted a portion of your diagnostic results to review with you:

    Validation Status: Genuine (WGA unsupported OS)
    Office Status: 103 Blocked VLK
    Microsoft Office XP Professional with FrontPage - 103 Blocked VLK

    We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install Microsoft Office XP Professional with FrontPage is a Volume License Key (VLK) that has been blocked, normally per the request of the legal license holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. I understand that your copy was your employer's copy. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer. You may need to uninstall your copy of office and run the cleanup utility. Then have someone at your work reinstall a fresh clean copy of your Office program with the original media and key.


    http://support.microsoft.com/kb/290301
    . This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    As for your operating system, windows XP Pro, it is coming up as an unsupported operating system. If this comes as a total surprise to you, please speak with your employer to let them know they may need to visit the retailer where they purchased the computer or operating system and let them know the operating system is an unsupported copy.  Please print a copy of the diagnostic report so you may show them proof for the unsupported status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect the Owner of the Software, our valued customer. It is important for more people to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. As a rule of thumb I do not alter anything in my system registry. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance. 

    Respectfully,

    Rick, MS
     

    Friday, August 29, 2008 2:30 PM