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WGA fails validation-says product not activated-but product IS activated RRS feed

  • Question

  • Trying to install Office updates; validation fails-says product not activated

    Troubleshooting steps taken:

    * when opened, no Office program asks to activate product

    * Start/All Programs/Microsoft Office Tools/Activate Product tells me "This poduct has already been activated"

    * All tests pass on diagnostics web site

     

    Office updates last installed in May 2007

    MGA diagnostic tool results:

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-FWB9K-7R6BH-DB3YB
    Windows Product Key Hash: KHv7gY6/B1A9tsJsijIBVJfD2qM=
    Windows Product ID: 76477-007-6608001-21425
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {299CC9D1-C077-4D5D-AD1E-17D860469A21}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{299CC9D1-C077-4D5D-AD1E-17D860469A21}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DB3YB</PKey><PID>76477-007-6608001-21425</PID><PIDType>5</PIDType><SID>S-1-5-21-1993962763-507921405-839522115</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X38-DQ6</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F5f</Version><SMBIOSVersion major="2" minor="4"/><Date>20071004000000.000000+000</Date></BIOS><HWID>C8F53B770184E07A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>D37125D5B6D86E</Val><Hash>f82Eivc+ib9oCbtA6TdItgNpBfs=</Hash><Pid>55866-719-0231591-17646</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    So, as you can see, the tool identifies Office Status as Not Activated while the Office software on the computer tells me it is acitvated. There is no reduced functionality in the Office programs. This contradiction is preventing me from downloading any updates to the Office software. Since the last successful update in May 2007 hardware configuration change to computer is installation of new motherboard. This Office software suite originally installed and activated on Dell Dimension 4400 then removed from that machine and installed on a custom build in February 2007. A reinstalltion of OS on new build was done in May 2007, after which Office suite was installed again and last successful Office update done.

     

    Any help on how to resolve this problem is greatly appreciated.  

     

    Saturday, January 5, 2008 6:16 PM

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