locked
Message saying my copy of micro office is not genuine RRS feed

  • Question

  • Hi,
    Getting a error message for micro office that my copy is not genuine so I ran the diagnostic tool and it looks Office look good.  I will post it below.

    so what is the problem and how do i fix it?  FYI, i am not technical at all.

    Thanks,

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {D3A6D69C-0AC6-4114-A59F-7765DD89FCD0}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D3A6D69C-0AC6-4114-A59F-7765DD89FCD0}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2448554742-3268050366-3789263461</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>ML6703                          </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>77.09   </Version><SMBIOSVersion major="2" minor="4"/><Date>20061127000000.000000+000</Date></BIOS><HWID>85323507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>B61C12C1F1CBD86</Val><Hash>0D61A90Ke9heYsHeVdI3r4OwVSU=</Hash><Pid>89388-707-8549711-65525</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>673F1EC8754EF10</Val><Hash>qWKM8agN+JTOkuf6yPQx5W3RW7A=</Hash><Pid>81602-904-1480807-68748</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500141-02-1033-6000.0000-0392007
    Installation ID: 070113631156541022793055202544582083969826814150434066
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: DR9M6
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OAAAAAEAAwABAAIAAQACAAAAAwABAAEAJJQI60j9ZJU2F0jk6NKoVs5P8vTcjNVfUCjE/qxW9Eg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GATEWA  SYSTEM 
      FACP   GATEWA  SYSTEM 
      HPET   GATEWA  SYSTEM 
      BOOT   GATEWA  SYSTEM 
      MCFG   GATEWA  SYSTEM 
      APIC   GATEWA  SYSTEM 
      SLIC   GATEWA  SYSTEM 
      SSDT   GATEWA  SYSTEM 

     

    Thursday, November 5, 2009 5:35 PM

Answers

  • Hello smith kirk,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    At the moment your Gateway computer has two installations of Office.

    a.  Office Enterprise 2007 is reporting as a nongenuine volume licensing installation that was done with an Invalid volume licensing product key.

    b.  Office Home and Student 2007 is reporting as a genuine retail license installation, which is exactly what we should see being sold to and installed on a consumer's computer.


    The nongenuine Office is causing the nongenuine notices being dsiplayed on your screen.  To correct this:

    1.  From the Programs applet of Control Panel, uninstall the nongenuine Office Enterprise 2007.
    2.  Restart the computer twice.
    3.  Open an Office Home and Student 2007 program such as Word 2007.
    4.  At this point you should not be seeing nongenuine notices.
    5.  However, if you do, that means there are remnants of the nongenuine Office Enterprise 2007 installation that have to be cleaned up.  Continue with the steps to clean up.
    6.  From the nongenuine notice, click on the Learn More Online link to go to a Microsoft informational web page.  In the background, the OGA Notifier is being reset and is forced to recheck your validation status.  Give the check a little time to work.
    7.  Close the web page, restart the computer, then open Word 2007 and check for nongenuine notices.  If no notice, the recheck worked.
    8.  If continued notices, close the notice.
    9.  Go to this MS KB article http://support.microsoft.com/kb/919895 and work your way thru the Methods.  Usually Methods 1 and 2 are OK.  In Method 3, run the MS FixIt to delete the Office license file.
    10.  After running the FixIt, restart, then open Word 2007 and if necessary, reactivate.
    11.  After opening Word and reactivating if necessary, close Word and revisit www.microsoft.com/genuine and click on the Validate Office button.
    12.  After validation, open Word 2007 and check to make sure there are no more nongenuine notices.

    Please come back here to let us know how you did.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, November 5, 2009 6:15 PM
    Thursday, November 5, 2009 6:06 PM