Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Can't delete files One Care says contain a trojan horse. RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    After downloading a couple of files from a reputable source, and upon trying to run those files, Windows Live One Care notified me that they contained a trojan horse and would be removed. The files are still present and now if I try to delete them or send them to the recycle bin, I get the error message that I don't have permission to perform that action. Having administrator priviledges, I assume the trojan horse is preventing me from deleting the file. Any comments or possible fixes for this would be appreciated.

     

    Thanks.

    Friday, December 28, 2007 9:23 PM

Answers

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi

    You could try:

    Open OneCare and click *change one care settings* on right hand side.  

    From the pop-up box click the *viruses and spy-ware* tab (at top) then look near the bottom for *quarantine* button - click to open quarantine folder.

    Highlight any files in quarantine and delete them (unless you recognise them as needed).

    Close OneCare and reopen it.

    Do full virus scan. If any further viruses are found repeat above.

    It could be that if the files are in quarantine you are prevented from moving them...??? Just a thought.

    HTH

    Rosie

     

    Saturday, December 29, 2007 2:04 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    That's the way it's supposed to work, but in the 2.0.2500.22 version of this program, it will not.  It says it encountered an unbknown problem and to contact support.  Of course this is a bug in the software and Tech Support is useless.  They will tell you to uninstall and re-install OneCarem but that doesn't work.  IUn fact, you can't even expand the field to see the location of the file.

     

    I sure wish Microsoft could get OneCare Live right. 

     

    Sunday, February 10, 2008 4:18 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Have a look at this thread:

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2810559&SiteID=2

    -steve

     

    Monday, February 11, 2008 1:59 AM
    Moderator