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Systemerror 2 - Software license won't run RRS feed

  • Question

  • Hi.

    I've been looking for a solution to this problem many places on the net, including in here and haven't found one yet.

    Here we go:

    I can't enter control panel, network settings or windows update and more.

    The Service Software license are not running, and can not start, not even in cmd with "net start slsvc", then it would say system error 2 occured.
    The service SL UI CAN't be started also.
    I tried following different types of advice in here...none of them worked.

    I have tried to follow the guide in the "announcements", but it didn't help, even though its the exact error I have.
    I can see that the path in regedit for SLsvc.exe is the right one, and the file is at the right place, but I keep getting System Error 2.

    I hope some of you have a soloution, well at least one of you =)

    And I can't even post my output from MS Diag, because this error: "Failed to create output files, hr = 0x80070002. Please contact support.
    So, its going really well.... =S

    -------------------------------------------

    • Edited by Spect8 Tuesday, December 29, 2009 10:00 PM
    Tuesday, December 29, 2009 1:53 AM

Answers

  •  Hello Spect8,

      I haven't heard of any problems like this directly related to Nero (but it's possible), but depending on the results of the below steps, the issue could be caused by either a over zealous Free Registry Cleaner Program or some sort of file corruption.

     
    The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. The only resolution we can suggest is reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Thank you,
    Darin mS

    • Marked as answer by Darin Smith MS Wednesday, December 30, 2009 11:20 PM
    Wednesday, December 30, 2009 11:20 PM

All replies

  • I don't know if it has anything to say but, I have Vista64x Danish, that said, I have a folder in system32 called da-DK, which has a lot of the files in System32, including 2 files called SLsvc.exe.mui, and SLUI.exe.mui. Don't know if that has anything to say.

    I got the outpost to work somehow:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: ************+**************=
    Windows Product ID: 89584-009-3685832-71571
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    ID: {D28F8238-8CB9-450F-9F35-220DD7F8FE30}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D28F8238-8CB9-450F-9F35-220DD7F8FE30}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-842JH</PKey><PID>89584-009-3685832-71571</PID><PIDType>5</PIDType><SID>S-1-5-21-637545228-331538788-1516295984</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>P5N-T DELUXE</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-T DELUXE ACPI BIOS Revision 0402</Version><SMBIOSVersion major="2" minor="4"/><Date>20071207000000.000000+000</Date></BIOS><HWID>0E323507018400FA</HWID><UserLCID>0406</UserLCID><SystemLCID>0406</SystemLCID><TimeZone>Rom, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>30BD83D22B9DF73</Val><Hash>JsyQXkM00bZFXSAZyptcKm7t/68=</Hash><Pid>89446-953-1759175-65880</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OgAAAAIAAwABAAEABQAAAAAAAgABAAEA6GF+OTc3Zg+sOwZ7kgCaGjJ9je8kvrgu8vTycZ7QrFbMMQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        ASUSACPI
      FACP            Nvidia        ASUSACPI
      HPET            Nvidia        ASUSACPI
      MCFG            Nvidia        ASUSACPI


    -------------------------------------
    And btw, I suspect NERO removal tool to be responsible for this.
    Tuesday, December 29, 2009 3:42 AM
  •  Hello Spect8,

      I haven't heard of any problems like this directly related to Nero (but it's possible), but depending on the results of the below steps, the issue could be caused by either a over zealous Free Registry Cleaner Program or some sort of file corruption.

     
    The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. The only resolution we can suggest is reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Thank you,
    Darin mS

    • Marked as answer by Darin Smith MS Wednesday, December 30, 2009 11:20 PM
    Wednesday, December 30, 2009 11:20 PM