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crm webpage can only access as administrator. even logged in as a domain user account RRS feed

  • Question

  • i have just installed crm 4.0 in the domain, after reading a lot on the web, i am finally able to access the crm webpage and use outlook to connect to the crm server.
    However, here is the problem: no matter which domain user i used to log in to the computer, and visit the crmserver, it always shows 'administrator' on the top right corner of the webpage. for example, i use a laptop, and use the domain user account 'abc' to log into windows, and visit the crmserver in internet explorer, the page will open, i can see all the leads, accounts, contacts, etc on the left pane, but, on the top left of this page, it displays Administrator. i have already added the domain user 'abc' into crm by add it in 'setting'-->'user'-->'new'.
    does anyone have similar problem or the solution to this?
    thanks
    Tuesday, July 28, 2009 9:25 PM

Answers

  • Sounds to me like the abc account has the administrator's credentials stored for access to the CRM web site. Go to Control Panel, User Accounts, Manage your Network Passwords, and see if the CRM web site is listed, and what credentials are stored
    Microsoft CRM MVP - http://mscrmuk.blogspot.com  http://www.excitation.co.uk
    Wednesday, July 29, 2009 7:17 AM
    Moderator

All replies

  • have you installed all rollups?
    is your crm website added as a trusted site in IE and do you have a pre-configured username that you use to access the website.
    What security role does the user abc have?
    Tiaan van Niekerk http://crmdelacreme.blogspot.com Skype:tiaan.van.niekerk1
    Wednesday, July 29, 2009 3:37 AM
  • Sounds to me like the abc account has the administrator's credentials stored for access to the CRM web site. Go to Control Panel, User Accounts, Manage your Network Passwords, and see if the CRM web site is listed, and what credentials are stored
    Microsoft CRM MVP - http://mscrmuk.blogspot.com  http://www.excitation.co.uk
    Wednesday, July 29, 2009 7:17 AM
    Moderator