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USD CTI Simulator is not able to connect to the remote server RRS feed

  • Question

  • Hello Devs,

    I was just exploring the CTI functionality of Unified Service Desk (USD). I configured the CTI Desktop Manager in the USD following this walkthrough (Walkthrough: Use the generic listener adapter for CTI event routing)

    Now when I am going to sent the CTI event to the USD using CTI simulator application, the operation fails with the error "Unable to connect to the remote server".

    Any ideas what am I missing?

    USD CTI Simulator - Unable to connect to the remove server



    blog: <a href="http://technologynotesforyou.wordpress.com">http://technologynotesforyou.wordpress.com</a> | skype: ali.net.pk

    Wednesday, August 3, 2016 3:09 PM

Answers

  • Belated update.

    This was due to I had a USD configuration entity record in Dynamics CRM and forgot to add CTI Desktop Manager hosted control to the USD configuration. As a result, the CTI Desktop manager didn't started listening to the port 5000.

    blog: <a href="http://technologynotesforyou.wordpress.com">http://technologynotesforyou.wordpress.com</a> | skype: ali.net.pk

    • Marked as answer by Khadim Ali Sunday, August 21, 2016 4:24 PM
    Sunday, August 21, 2016 4:24 PM