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Windows 7 validation problem RRS feed

  • Question

  • Please someone help:

    My parents computer originally had windows vista pre-installed, but due to the timing of when it was purchased, they were entitled to a free upgrade to windows 7 as it had just been launched. This was installed and had been running fine with no problems. So both bits of software (original pre-installed windows vista and upgraded windows 7) are fully genuine bits of software.

    However, of late, after automatic updates being carried out, they now get a windows message basically saying that the version of windows being used is not a valid one.

    I have gone in via control panel/system/ and clicked on the validation icon. This takes me onto the net where I get the following message:

    Files that Windows needs to work properly have been modified, removed, or
    disabled. To resolve, you need to install genuine Windows. Not to worry, we can
    help you with that.

    It then suggest that a new copy of windows is purchased at £79 to rectify this problem. Surely this can not be right if you have legit software.

    The only other event which has happened which might have had an effect is the new internal hard drive I had to install for them, as the old one was starting to fail. Even though I hasd to do this, this should not justify Microsoft to invalidate my previously fully legitimate software. 

    What should I do next?

    Friday, February 1, 2013 2:24 PM

Answers

All replies

  • I have just run the MGAD tool, and here are the results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FX2DB-D8HR4-HCDQV
    Windows Product Key Hash: GMFpAXAKokglHd8mpFI/r6mTfGY=
    Windows Product ID: 00359-OEM-8882252-15275
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {E45A1440-6CD1-47CD-A13B-D03C28FD0574}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.120830-0334
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E45A1440-6CD1-47CD-A13B-D03C28FD0574}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HCDQV</PKey><PID>00359-OEM-8882252-15275</PID><PIDType>3</PIDType><SID>S-1-5-21-1812541096-1255322052-3360563892</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>VD005AA-ABU p6107uk</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.38</Version><SMBIOSVersion major="2" minor="5"/><Date>20090320000000.000000+000</Date></BIOS><HWID>CE3E3B07018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-822-515275-02-2057-7600.0000-3302012
    Installation ID: 016370668603795291370966843410541744345633221872012555
    Processor Certificate URL:

    Machine Certificate URL: Use License URL:
    Product Key Certificate URL:
    Partial Product Key: HCDQV
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 01/02/2013 14:33:14

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 1:25:2013 16:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: KgAAAAEAAAABAAEAAQABAAAAAQABAAEAeqgMKeIxJMhKhMTXWhHsDqic

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC

     


    Friday, February 1, 2013 2:41 PM
  • The common cause for these mismatches is a faulty Intel Rapid Storage Tech driver

    Download and install the latest version from....

     http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

    you want this one:  iata_enu.exe

    reboot then run another MGADiag report and post the results.

     

    Friday, February 1, 2013 2:57 PM
    Answerer