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Windows 7 validation problem

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Please someone help:

My parents computer originally had windows vista pre-installed, but due to the timing of when it was purchased, they were entitled to a free upgrade to windows 7 as it had just been launched. This was installed and had been running fine with no problems. So both bits of software (original pre-installed windows vista and upgraded windows 7) are fully genuine bits of software.

However, of late, after automatic updates being carried out, they now get a windows message basically saying that the version of windows being used is not a valid one.

I have gone in via control panel/system/ and clicked on the validation icon. This takes me onto the net where I get the following message:

Files that Windows needs to work properly have been modified, removed, or
disabled. To resolve, you need to install genuine Windows. Not to worry, we can
help you with that.

It then suggest that a new copy of windows is purchased at £79 to rectify this problem. Surely this can not be right if you have legit software.

The only other event which has happened which might have had an effect is the new internal hard drive I had to install for them, as the old one was starting to fail. Even though I hasd to do this, this should not justify Microsoft to invalidate my previously fully legitimate software.

What should I do next?

Friday, February 1, 2013 2:24 PM

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The common cause for these mismatches is a faulty Intel Rapid Storage Tech driver

Download and install the latest version from....

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

you want this one: iata_enu.exe

reboot then run another MGADiag report and post the results.
- Proposed as answer by Noel D PatonModerator Saturday, February 2, 2013 2:53 PM
- Marked as answer by Noel D PatonModerator Saturday, February 9, 2013 11:41 PM
Friday, February 1, 2013 2:57 PM

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I have just run the MGAD tool, and here are the results:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-FX2DB-D8HR4-HCDQV
Windows Product Key Hash: GMFpAXAKokglHd8mpFI/r6mTfGY=
Windows Product ID: 00359-OEM-8882252-15275
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {E45A1440-6CD1-47CD-A13B-D03C28FD0574}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.120830-0334
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E45A1440-6CD1-47CD-A13B-D03C28FD0574}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HCDQV</PKey><PID>00359-OEM-8882252-15275</PID><PIDType>3</PIDType><SID>S-1-5-21-1812541096-1255322052-3360563892</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>VD005AA-ABU p6107uk</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.38</Version><SMBIOSVersion major="2" minor="5"/><Date>20090320000000.000000+000</Date></BIOS><HWID>CE3E3B07018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-822-515275-02-2057-7600.0000-3302012
Installation ID: 016370668603795291370966843410541744345633221872012555
Processor Certificate URL:

Machine Certificate URL: Use License URL:
Product Key Certificate URL:
Partial Product Key: HCDQV
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 01/02/2013 14:33:14

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 1:25:2013 16:21
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys

HWID Data-->
HWID Hash Current: KgAAAAEAAAABAAEAAQABAAAAAQABAAEAeqgMKeIxJMhKhMTXWhHsDqic

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   HPQOEM  SLIC-CPC
FACP   HPQOEM  SLIC-CPC
HPET   HPQOEM  SLIC-CPC
MCFG   HPQOEM  SLIC-CPC
SLIC   HPQOEM  SLIC-CPC
SSDT   HPQOEM  SLIC-CPC
- Edited by Noel D PatonModerator Saturday, February 2, 2013 2:12 PM reduce duplication of report
Friday, February 1, 2013 2:41 PM
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The common cause for these mismatches is a faulty Intel Rapid Storage Tech driver

Download and install the latest version from....

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

you want this one: iata_enu.exe

reboot then run another MGADiag report and post the results.
- Proposed as answer by Noel D PatonModerator Saturday, February 2, 2013 2:53 PM
- Marked as answer by Noel D PatonModerator Saturday, February 9, 2013 11:41 PM
Friday, February 1, 2013 2:57 PM

Answerer

Answered by:

Windows 7 validation problem

Question

Files that Windows needs to work properly have been modified, removed, or disabled. To resolve, you need to install genuine Windows. Not to worry, we can help you with that.

Answers

All replies

Files that Windows needs to work properly have been modified, removed, or
disabled. To resolve, you need to install genuine Windows. Not to worry, we can
help you with that.