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Office 2007 Office validation ActiveX loaded result = failed RRS feed

  • Question

  • Office 2007 prompts me to Validate but I can't get the AcitiveX validation control to load. I never get the Info Bar in IE8 to allow me to install the ActiveX control.
    Vista Validated without issue and I did the the Info Bar to install the Windows Validation ActiveX. Why can't I get the Office Validation ActiveX control loaded.

    Here are the results from the Microsoft Genuine Advantage Diagnostic Tool...

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-WD9GV-D2XCG-GXBKF
    Windows Product Key Hash: wBnMTY9BnuT7Oh/HtzgOArvsIKU=
    Windows Product ID: 89580-379-3340121-71289
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {2DDC2629-848C-410F-A73B-71AC38AB4F8C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2efd_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2DDC2629-848C-410F-A73B-71AC38AB4F8C}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GXBKF</PKey><PID>89580-379-3340121-71289</PID><PIDType>5</PIDType><SID>S-1-5-21-2000478354-1644491937-725345543</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7700 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786E1 v03.05</Version><SMBIOSVersion major="2" minor="4"/><Date>20090526000000.000000+000</Date></BIOS><HWID>1AF83C07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>6FEA343FE3FC6BE</Val><Hash>0Y4eHVcvNyf54ciXOVFdZ0PaBlE=</Hash><Pid>81608-863-4805353-65961</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00142-379-334012-00-1033-6002.0000-2822009
    Installation ID: 003911220903852871456112053032768925868952941293930494
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: GXBKF
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEA6GHYvQgaclou97B7Ltry9HhaRg8qhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   COMPAQ  BROADH2O
      FACP   COMPAQ  BROADH2O
      HPET   COMPAQ  BROADH2O
      MCFG   COMPAQ  BROADH2O
      ASF!   COMPAQ  BROADH2O
      TCPA   COMPAQ  BROADH2O
      SLIC   HPQOEM  SLIC-BPC

     

    • Moved by Carey FrischMVP Friday, October 30, 2009 5:03 AM Moved to relevant category (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Thursday, October 29, 2009 12:54 AM

Answers

  • Hello SunsetZ33,

      Go to http://microsoft.com/genuine/diag and click the 'Start Diagnostic' button.  The page will check if your Windows and Browser are set up correctly to allow Validation to occure.  It will also check if you have the ActiveX controls install and if not, will provide an automatic and a manual way to install the ActiveX.

      If you are still unable to install the ActiveX controls, create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 fpr additional assistance.

    Thank you,
    Darin MS
    Friday, October 30, 2009 6:38 PM

All replies

  • Hello SunsetZ33,

    Please post your Office related question in the Office section of this forum:  http://social.microsoft.com/Forums/en-US/genuineoffice/threads
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 29, 2009 2:44 AM
  • Hello SunsetZ33,

      Go to http://microsoft.com/genuine/diag and click the 'Start Diagnostic' button.  The page will check if your Windows and Browser are set up correctly to allow Validation to occure.  It will also check if you have the ActiveX controls install and if not, will provide an automatic and a manual way to install the ActiveX.

      If you are still unable to install the ActiveX controls, create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 fpr additional assistance.

    Thank you,
    Darin MS
    Friday, October 30, 2009 6:38 PM