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Phone number & not users name shows up in OC RRS feed

  • Question

  • We recently integrated our phone system (Mitel 3300 & Mitel LBG) with OCS 2007 R2 and everything is working great except one thing. When a user calls me from OC, the call happens fine except all I see in OC 2007 is their extension number and not their name. Due to this, I am unable to use App Sharing. If I start an IM in th same OC window, now their name shows up and I can use App Sharing.

    It seems their shoudl be some sort of reverse lookup happening somewhere. Any ideas where we might look to fix this?

    Thursday, March 19, 2009 10:35 PM