Unable to login after change of password in Hotmail? MoneyPlus running on Windows 8 RRS feed

  • Question

  • MoneyPlus running on Windows 8 without any issues. 

    Recently changed my password for Hotmail .. Now when I try to login to Money client it gives me the following error:

    "The e-mail address or password is incorrect. Please try again"

    Please help!! Thanks in advance

    Monday, July 20, 2015 12:43 AM

All replies

  • The servers that supported Money no longer exist.  So Money doesn't "know" that you have changed your Live ID password.

    Your old Live ID password should still work with you Money file.  But most people here recommend that you remove your Live ID from your Money file by:

      - disconnect from the internet - turn off your wireless connection or unplug your network cable

      - open Money with "I want to work offline"

      - use File>Password Manager to remove your Live ID password

    You can then set up a local Money password if you want to continue to use a password. If you do set up a local password, be sure that you record it and keep copies in a more than one safe place.  You will not get into your Money file without it.

    Let us know if this works for you or if you need further help.

    Bill Becker

    Monday, July 20, 2015 1:39 AM