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tracking emails in CRM 2013 RRS feed

  • Question

  • CRM 2013 has a feature called server side sync. Does this allow you choose emails to track in CRM without the outlook plugin? 
    Wednesday, November 6, 2013 8:53 PM

All replies

  • As far as I understand, you will still need the outlook client to track emails. Server-Side Sync is used to connect CRM and the email server. Just like what Email router used to do. In addition to that it also syncs the activities from the exchange server without being dependent on the outlook client.

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    Wednesday, November 6, 2013 11:50 PM