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Issues with CRM for Outlook client - Outlook 2010 and CRM 2011 on premise version (UR 15) RRS feed

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    Hi,

    Users in my CRM application are having trouble with tracking of e-mails through outlook, CRM addin not visible in outlook, CRM tracking button is missing from quite sometime(more than an year) now. This is always resolved mainly by re-installing CRM for outlook afresh, for the affected. We have not yet identified the actualy root cause for this.

    The users use outlook for CRM work on a day to day basis and this is affecting their work immensely. Re-installing it again and again is very time consuming and they don't seem happy at all.

    Please let us know what can be done to resolve this.

    Regards,

    Anwesha

    Friday, November 13, 2015 11:09 AM

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    Have you tried running Diagnostics on the computer?  This is installed with the CRM for Outlook client.  On the Advanced tab there is a button labelled Enable under Microsoft Dynamics CRM for Outlook Add-in. Click this might save reinstalling the software

    OF course, you still need to find out why the add-in is being disabled.

    Monday, November 16, 2015 11:37 PM
    Moderator