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Insert Template in Email is not working RRS feed

  • Question

  • We have installed rollup 15 in DEV and TEST instances. There we are facing no problems. 

    But when we have installed rollup 15 in PROD we are getting problems. We are not able to insert templates in emails. Its happening for all the entities.

    When I clicked on "Insert Template", the template selection window comes up.
    But when I am selecting the template nothing gets selected. If I click on OK it does not work. If I click Cancel it does not work. When I am trying to close the window clicking on 'X', it shows following errors.

    Please help if somebody already resolved the issue somehow.

    Error:-
    Microsoft Dynamics CRM Error Report Contents

    <CrmScriptErrorReport>
      <ReportVersion>1.0</ReportVersion>
      <ScriptErrorDetails>
       <Message>Syntax error</Message>
       <Line>171</Line>
       <URL>/_grid/cmds/dlg_bulkemail.aspx?bulkemail=false&objectId=%7bguid%7d&objectTypeCode=1</URL>
       <PageURL>/_grid/cmds/dlg_bulkemail.aspx?bulkemail=false&objectId=%7bguid%7d&objectTypeCode=1</PageURL>
       <Function></Function>
       <CallStack>
       </CallStack>
      </ScriptErrorDetails>
      <ClientInformation>
       <BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; MS-RTC LM 8)</BrowserUserAgent>
       <BrowserLanguage>en-US</BrowserLanguage>
       <SystemLanguage>en-US</SystemLanguage>
       <UserLanguage>en-US</UserLanguage>
       <ScreenResolution>1364x768</ScreenResolution>
       <ClientName>Web</ClientName>
       <ClientTime>2013-12-18T03:51:43</ClientTime>
      </ClientInformation>
      <ServerInformation>
        <OrgLanguage>1033</OrgLanguage>
        <OrgCulture>1033</OrgCulture>
        <UserLanguage>1033</UserLanguage>
        <UserCulture>1033</UserCulture>
        <OrgID>{guid}</OrgID>
        <UserID>{guid}</UserID>
        <CRMVersion>5.0.9690.3731</CRMVersion>
      </ServerInformation>
    </CrmScriptErrorReport>

    <CrmScriptErrorReport>
      <ReportVersion>1.0</ReportVersion>
      <ScriptErrorDetails>
       <Message>'SelectTemplate' is undefined</Message>
       <Line>355</Line>
       <URL>/_grid/cmds/dlg_bulkemail.aspx?bulkemail=false&objectId=%7bguid%7d&objectTypeCode=1</URL>
       <PageURL>/_grid/cmds/dlg_bulkemail.aspx?bulkemail=false&objectId=%7bguid%7d&objectTypeCode=1</PageURL>
       <Function>onclick(event)</Function>
       <CallStack>
        <Function>onclick(event)</Function>
       </CallStack>
      </ScriptErrorDetails>
      <ClientInformation>
       <BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; MS-RTC LM 8)</BrowserUserAgent>
       <BrowserLanguage>en-US</BrowserLanguage>
       <SystemLanguage>en-US</SystemLanguage>
       <UserLanguage>en-US</UserLanguage>
       <ScreenResolution>1364x768</ScreenResolution>
       <ClientName>Web</ClientName>
       <ClientTime>2013-12-18T03:51:46</ClientTime>
      </ClientInformation>
      <ServerInformation>
        <OrgLanguage>1033</OrgLanguage>
        <OrgCulture>1033</OrgCulture>
        <UserLanguage>1033</UserLanguage>
        <UserCulture>1033</UserCulture>
        <OrgID>{guid}</OrgID>
        <UserID>{guid}</UserID>
        <CRMVersion>5.0.9690.3731</CRMVersion>
      </ServerInformation>
    </CrmScriptErrorReport>

    <CrmScriptErrorReport>
      <ReportVersion>1.0</ReportVersion>
      <ScriptErrorDetails>
       <Message>'SelectTemplate' is undefined</Message>
       <Line>355</Line>
       <URL>/_grid/cmds/dlg_bulkemail.aspx?bulkemail=false&objectId=%7bguid%7d&objectTypeCode=1</URL>
       <PageURL>/_grid/cmds/dlg_bulkemail.aspx?bulkemail=false&objectId=%7bguid%7d&objectTypeCode=1</PageURL>
       <Function>onclick(event)</Function>
       <CallStack>
        <Function>onclick(event)</Function>
       </CallStack>
      </ScriptErrorDetails>
      <ClientInformation>
       <BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; MS-RTC LM 8)</BrowserUserAgent>
       <BrowserLanguage>en-US</BrowserLanguage>
       <SystemLanguage>en-US</SystemLanguage>
       <UserLanguage>en-US</UserLanguage>
       <ScreenResolution>1364x768</ScreenResolution>
       <ClientName>Web</ClientName>
       <ClientTime>2013-12-18T03:51:46</ClientTime>
      </ClientInformation>
      <ServerInformation>
        <OrgLanguage>1033</OrgLanguage>
        <OrgCulture>1033</OrgCulture>
        <UserLanguage>1033</UserLanguage>
        <UserCulture>1033</UserCulture>
        <OrgID>{guid}</OrgID>
        <UserID>{guid}</UserID>
        <CRMVersion>5.0.9690.3731</CRMVersion>
      </ServerInformation>
    </CrmScriptErrorReport>

    <CrmScriptErrorReport>
      <ReportVersion>1.0</ReportVersion>
      <ScriptErrorDetails>
       <Message>'applychanges' is undefined</Message>
       <Line>381</Line>
       <URL>/_grid/cmds/dlg_bulkemail.aspx?bulkemail=false&objectId=%7bguid%7d&objectTypeCode=1</URL>
       <PageURL>/_grid/cmds/dlg_bulkemail.aspx?bulkemail=false&objectId=%7bguid%7d&objectTypeCode=1</PageURL>
       <Function>onclick(event)</Function>
       <CallStack>
        <Function>onclick(event)</Function>
       </CallStack>
      </ScriptErrorDetails>
      <ClientInformation>
       <BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; MS-RTC LM 8)</BrowserUserAgent>
       <BrowserLanguage>en-US</BrowserLanguage>
       <SystemLanguage>en-US</SystemLanguage>
       <UserLanguage>en-US</UserLanguage>
       <ScreenResolution>1364x768</ScreenResolution>
       <ClientName>Web</ClientName>
       <ClientTime>2013-12-18T03:51:50</ClientTime>
      </ClientInformation>
      <ServerInformation>
        <OrgLanguage>1033</OrgLanguage>
        <OrgCulture>1033</OrgCulture>
        <UserLanguage>1033</UserLanguage>
        <UserCulture>1033</UserCulture>
        <OrgID>{guid}</OrgID>
        <UserID>{guid}</UserID>
        <CRMVersion>5.0.9690.3731</CRMVersion>
      </ServerInformation>
    </CrmScriptErrorReport>

    <CrmScriptErrorReport>
      <ReportVersion>1.0</ReportVersion>
      <ScriptErrorDetails>
       <Message>'cancel' is undefined</Message>
       <Line>381</Line>
       <URL>/_grid/cmds/dlg_bulkemail.aspx?bulkemail=false&objectId=%7bguid%7d&objectTypeCode=1</URL>
       <PageURL>/_grid/cmds/dlg_bulkemail.aspx?bulkemail=false&objectId=%7bguid%7d&objectTypeCode=1</PageURL>
       <Function>onclick(event)</Function>
       <CallStack>
        <Function>onclick(event)</Function>
       </CallStack>
      </ScriptErrorDetails>
      <ClientInformation>
       <BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; MS-RTC LM 8)</BrowserUserAgent>
       <BrowserLanguage>en-US</BrowserLanguage>
       <SystemLanguage>en-US</SystemLanguage>
       <UserLanguage>en-US</UserLanguage>
       <ScreenResolution>1364x768</ScreenResolution>
       <ClientName>Web</ClientName>
       <ClientTime>2013-12-18T03:51:53</ClientTime>
      </ClientInformation>
      <ServerInformation>
        <OrgLanguage>1033</OrgLanguage>
        <OrgCulture>1033</OrgCulture>
        <UserLanguage>1033</UserLanguage>
        <UserCulture>1033</UserCulture>
        <OrgID>{guid}</OrgID>
        <UserID>{guid}</UserID>
        <CRMVersion>5.0.9690.3731</CRMVersion>
      </ServerInformation>
    </CrmScriptErrorReport>

    Please help.

    Thanks,
    Top-CRM

    • Edited by Top-CRM Wednesday, December 18, 2013 12:11 PM
    Wednesday, December 18, 2013 12:09 PM