unable to install KB905474 RRS feed

  • Question

  • I am back.  It seems like the computers in my office choose this week to start acting up... :(

    Our secretary's computer is unable to install KB905474.  I first go to Windows Update page.  The file is downloaded but installation fails every time I try to install.  I get Error Code: 0x80242000

    Then I downloaded the exe file you linked, and ran the file, and nothing happened.  KB905474 could not be installed this way either.  When I check the updates from Control Panel/AddRemovePrograms, 905474 is not there.

    I cannot download any other Windows Update files either.  Is it because KB905474 is not installed and Microsoft thinks this computer is not genuine?

    This computer is a Dell compouter that came with XP Pro installed.

    WGA Diagnostic Data (1.5.0530.2):
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: QTTGHRD
    ID: dcfa3ee4-5070-414c-af34-b632abfe8599
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 109
    Office Diagnostics:

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>dcfa3ee4-5070-414c-af34-b632abfe8599</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1828008457-555447058-4203750547</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dimension 9100               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20050525000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>4874338701846063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    P.S.  The bookkeeper's computer went back to normal after KB 916281 was uninstalled.  I am still researching on why KB 916281 causes IE to crash and the whole system to go crazy.

    Wednesday, June 21, 2006 9:53 PM


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