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one care problem RRS feed

  • Question

  • Had the same problem as the others on July 11. 

    One care unresponsive message, no welcome screen, no access to files.

    Did not have time to do anything as I left for South Africa.

    Upon return tried to restore but unsuccessful.

    Felt I could wipe computer and reinstall programs as I have WD Backup.

    Did not realize that back up was tied to one care and I can not access my back up files apparently with out one care.

    Now I am getting real nervous about next step to take and if I truly have a back up.

    It shows 120 gigs of data so I am hopeful as this contains all my photos for several years. 

    I assume I will have to reinstall one step and hopefully can access backup.

    help!

    Saturday, July 31, 2010 11:52 PM

Answers