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Vista Enterprise Validation RRS feed

  • Question

  • I am using Windows Vista on an Intel MacBook Pro. The Windows installation is managed by Parallels Desktop software. The Vista software is the Enterprise version made available to me by my employer, Va Tech, for this purpose. I set up this installation ~6 months ago, and everything was fine and Vista was validated. I just upgraded from v. 3.0 of parallels to 4.0 and now my Vista is failing validation. I do not understand how to proceed from here. 

    Thanks,

    Harold McKenzie 
    Thursday, November 20, 2008 6:48 PM

Answers

  • Harold,

    We do not support the parallels for Apple. Have you contacted the manufacturer for parallels and asked them what the conflict my be. In the meantime 

     we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Maybe we can see any conflicts.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue or error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage web-pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows Vista is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Genuine Advantage forums. We look forward to working with you.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, November 24, 2008 6:38 PM
    Thursday, November 20, 2008 8:12 PM