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Email router issue. RRS feed

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    Hi I have an issue where I can't get email router to work properly with my CRM site.

     

    In the evetn log I recevied this error msg:

    #23379 - Could not verify the version of Microsoft Dynamics CRM at

     

    I also cannot press the load data on the crm email router config.

    Tuesday, November 18, 2008 11:25 PM

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    Ok, you can re-install and re-configure it if you think that is the best approach.  If you can provide your configuration details for the incoming, outgoing, deployment and e-mail router service, I can see if there is anything that doesn't look right.

     

    Thank you

     

    Wednesday, November 19, 2008 7:04 PM

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    Read through this post and check the Incoming and Outgoing Profiles to ensure they are configured correctly.  Also check the configuration on the Deployment tab, and check your E-mail Router Service under Services to ensure you are using a Domain login to start the Service.

     

    http://forums.microsoft.com/Dynamics/ShowPost.aspx?PostID=4112447&SiteID=27

     

    If you are still having problems, please post your configuration for each of the above.

     

     

     

    Wednesday, November 19, 2008 12:50 AM
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    The settings were the same and it work before .
    It seems like is having issue connect to the crm server ,
    I was able to login CRM from using http://servername/organization name from the exchange server
    Wednesday, November 19, 2008 6:38 PM
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    Ok, you can re-install and re-configure it if you think that is the best approach.  If you can provide your configuration details for the incoming, outgoing, deployment and e-mail router service, I can see if there is anything that doesn't look right.

     

    Thank you

     

    Wednesday, November 19, 2008 7:04 PM
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    A colleague and I were troubleshooting the same issue starting with being unable to "load data" in the E-Mail Router Configuration tool. We saw these #23379 and #61346 errors all giving "401 Unauthorized" error messages. The interesting thing was we could authenticate with CRM 100% of the time from any system except on the CRM server itself. After looking at network traces, modifying IIS and CRM settings, reading through all sorts of forum posts what ended up resolving our problem was a knowledge base article titled:

    You receive error 401.1 when you browse a Web site that uses Integrated Authentication and is hosted on IIS 5.1 or IIS 6


    http://support.microsoft.com/kb/896861

    Hope this helps someone.

    --Trevor.

    • Proposed as answer by tango2310 Tuesday, July 20, 2010 12:21 PM
    Wednesday, May 27, 2009 3:21 PM
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    Thanks so much Trevor,

    This nailed my issue.

    Tuesday, July 20, 2010 12:22 PM