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  • Question

  • i bought windows live one care,installed it last week it,it was'nt doing right so i uninstalled it then reinstalled it now its telling me i only have 9 days left when its supposed to be a year.

    Friday, March 21, 2008 5:12 PM

Answers

  • If you reinstalled OneCare, you still need to activate it again. The first activation was to start your subscription. On each subsequent install, be that a reinstall or an install to a 2nd or 3rd PC, you need to "subscribe" to associate the installed copy with the existing subscription. You get 15 days to activate the reinstall which is in "trial" mode (fully functional) until your activate.

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    -steve

     

    Friday, March 21, 2008 5:34 PM
    Moderator