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very confused- want to end One Care cleanly and move on RRS feed

  • Question

  • After using One Care for about 2 years, I think it's time for me to move on. My subscription runs out at the end of this month. I have the following questions:

    1. first, I'm worried that if I don't uninstall by the end of my subscription, will MS bill me for another year? I believe they have my credit card info- I vaguely recall something about having told MS to automatically update my subscription- a long time ago- but I may be confusing this with some other program- I surely don't want to get billed automatically- it if is set to bill me automatically, how do I find out about this and what do I do to stop it from happening?
    2. if I don't uninstall by the end of the subcription- what will happen? will the program stop working or just stop updating?

    Joe
    Wednesday, May 27, 2009 1:01 PM

Answers

  • Sign in at https://billing.microsoft.com with your subscription LiveID. If you have a credit card on file and it is valid, you will be charged for renewal. However, I believe you will actually get a free 6 month extension first and will be offered Morro for free when it becomes available later this year.
    To completely prevent renewal and remove OneCare, you will need to contact support to cancel your subscription before the renewal date.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Sunday, May 31, 2009 2:59 AM
    Moderator