Windows Genuine Advantage Notification Tool RRS feed

  • Question

  • Hi

    Yesterday I resintalled my PC [Dell Dimension] and used the XP Operating System Recovery CD provided by them.

    On going to the Windows / Microsoft Update site I struggled to obtain a list of updates to install. It says that it is scanning my PC for updates and just hangs generally.

    However when I am able to see this list I am able to obviously select all the updates and generally have no problem in installing them EXCEPT for the Windows Genuine Advantage Notification.

    Somehow this will download and state that it is installing. However this never installs through to completion as it merely hangs there and doesn't terminate. I reinstalled the machine more than 5 times yesterday and on each attempt this was the only update that wouldn't install.

    Please advise what the issue is here and how I can overcome it.

    OS: Win XP Pro [using Dell Recovery CD that was shipped by them to me]

    Hardware: Intel Motherboard & Processor, Cruicial RAM, Seagate SATA HDD, Sonly DVD-RW, Creative Soundblaster Live and nVidia GeForce 6800 VGA

    Many thanks

    Monday, September 11, 2006 12:26 PM


  • Mo,

    Please follow these steps for assistance:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the Copy button, then paste the report into a fresh thread in the "Problems" section at this link:  http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25.  The secton of the forum you are in now is for comments and other feedback.

    Be sure to cop-paste your description of the problem as well.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  In your case we would expect it to read, "Dell."

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    Monday, September 11, 2006 12:55 PM