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Customer Portal - case access permissions for more than just the parent customer RRS feed

  • Question

  • We would like to expand the case access permissions to include accounts other than just a portal user's parent account.  We have seen some documentation which states:  The account to which the permissions are scoped.  This will determine which account(s) the contact has access to.  Good practice dictates that the selected account is the parent customer of the contact.  However, you may create multiple different opportunity access permissions for a single contact.  Note that the UI of the portal isn’t designed out-of-the-box to support  this usage, but is easily extendible to allow this.
     
    Can someone expand upon "but is easily extendible to allow this"?  How do we do this with the standard customer portal?

    Regards, Bill

    Monday, December 10, 2012 10:02 PM