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Error With Outlook Client Configuration
Question
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Hi,
Thanks for your help in advance
We are facing this issue when trying to configure Outlook client for our Organization.
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Microsoft Dynamics CRM for Outlook
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There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.
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OK
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We have checked the Client Server Time/Time-zone, Connectivity etc, all is just fine.
Our Observation is that the Configuration wizard configues the Client for an organization on the same Server that does not contain our customization/solutions, but as soon as we import the solution, we start getting this error. What could be causing this error?
Attached is the Configuration Wizard's Log File.
11:53:12| Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 30/05/2012 11:53:12 ===
11:53:12|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
11:53:12| Info| Client Configuration Wizard Version : 5.0.9690.2243
11:53:12| Info| Client Configuration Wizard LanguageID : 1033
11:53:12|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
11:53:12| Info| Query all rows in profile table
11:53:12| Info| Outlook is initialized
11:53:12|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
11:53:12| Info| Client Configuration Wizard Running Mode : Normal
11:53:12| Info| Configuration file Type : OnPremise.
11:53:12|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
11:53:12|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
11:53:12|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAvailableServiceIds
11:53:13| Info| Logon mapi store
11:53:13| Info| Logon admin service
11:53:13|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
11:53:13| Info| Query all rows in msg service table
11:53:13| Info| Adding service id : {9d510306-1667-497d-a4a6-58acf3bd7d4d}
11:53:13| Info| Adding service id : {186db300-7548-49c0-9210-5efe00304bff}
11:53:13| Info| Adding service id : {716f929d-27e5-4f13-b720-a212c42d9380}
11:53:13|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
11:53:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
11:53:14| Info| Logon mapi store
11:53:14| Info| Logon admin service
11:53:14| Info| Query crm msg services in msg service table.
11:53:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
11:53:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
11:53:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
11:53:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
11:53:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
11:53:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
11:53:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
11:53:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
11:53:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
11:53:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
11:53:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
11:53:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
11:53:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
11:53:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
11:53:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
11:53:35| Info| Fill organization comboBox with server information.
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
11:53:42| Info| Action type : Add.
11:53:42| Info| Add GlobalRepositoryConfigurator.
11:53:42| Info| Add AddinConfigurator.
11:53:42| Info| Add OrganizationRepositoryConfigurator.
11:53:42| Info| Add PrimaryConfigurator.
11:53:42| Info| Add OutlookConfigurator.
11:53:42| Info| Add FinalConfiguratorConfigurator.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
11:53:42| Info| Get action list.
11:53:42| Info| Get action total progress : 55.
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
11:53:42| Info| Action command type : Add.
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
11:53:42| Info| Deleted user application files.
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
11:53:42| Info| Copied registry values created by setup in HKLM to HKCU on configuration
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
11:53:42| Info| Set default settings to client configuration.
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
11:53:42| Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.0.30319.0
11:53:42| Info| ASP Net install path : C:\Windows\Microsoft.NET\Framework\v4.0.30319\
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
11:53:42| Info| Created Crm allow list key.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
11:53:42| Info| Set laptop client registry key values.
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
11:53:42| Info| No extended chars in http://crm.ymsli.com/YMI/XRMServices/2011/Organization.svc were found. No need for short naming.
11:53:42| Info| Set platform root registry keys.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
11:53:42| Info| Set platform root key value.
11:53:42| Info| Set user id registry key.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
11:53:42| Info| Set configuration registry key values.
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
11:53:42| Info| Added SQM registry keys.
11:53:42| Info| Added SQM queue directory.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
11:53:42| Info| Added SQM registry key values and directory.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
11:53:42| Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
11:53:42| Info| Deleted the resiliency keys under Software\Microsoft\Office
11:53:42| Info| Deleted the resiliency keys under Software\Microsoft\Office
11:53:42| Info| Deleted the resiliency keys under Software\Microsoft\Office
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
11:53:42| Info| Registered the form region for IPM.Note in Office registry hive.
11:53:42| Info| Registered the form region for IPM.Appointment in Office registry hive.
11:53:42| Info| Registered the form region for CRM.Task in Office registry hive.
11:53:42| Info| Registered the form region for CRM.Contact in Office registry hive.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
11:53:42| Info| Created Crm integrate key.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
11:53:42| Info| Set org-based registry values.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
11:53:42| Info| Set Primary Org values.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
11:53:42| Info| Logon mapi store
11:53:42| Info| Logon admin service
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
11:53:42| Info| Query all rows in msg service table
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
11:53:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
11:53:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
11:53:50| Error| Exception : The given key was not present in the dictionary. at Microsoft.Crm.MapiStore.DataStore.WaitInitialized()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
11:53:52| Info| Delete org-based registry keys.
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
11:53:52| Info| Remove org-based registry values.
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
11:53:52| Info| Removed the form region for IPM.Note in Office registry hive.
11:53:52| Info| Removed the form region for IPM.Appointment in Office registry hive.
11:53:52| Info| Removed the form region for CRM.Task in Office registry hive.
11:53:52| Info| Removed the form region for CRM.Contact in Office registry hive.
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
11:53:52| Info| Removed the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
11:53:52| Info| Deleted the resiliency keys under Software\Microsoft\Office
11:53:52| Info| Deleted the resiliency keys under Software\Microsoft\Office
11:53:52| Info| Deleted the resiliency keys under Software\Microsoft\Office
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
11:53:52| Info| Stopped application hoster.
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
11:53:52| Info| Deleted Application hoster registry value.
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
11:53:52| Info| Removed application hoster settings.
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
11:53:52| Info| Deleted user application files.
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
11:53:52| Info| Removed SQM registry keys.
11:53:52| Info| Removed SQM queue directory.
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
11:53:52| Info| Removed SQM registry key values and directory.
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
11:53:52| Info| Deleted Crm allow list key.
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
11:53:52| Info| Removed Laptop client registry keys.
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
11:53:52| Info| Removed Crm client registry keys.
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
11:53:52| Error| Failed to configure Microsoft Dynamics CRM for Outlook with India Yamaha Motor.
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
11:53:52| Error| Exception : Cannot configure the organization for Microsoft Dynamics CRM for Outlook. Try to configure the organization again. If the problem persists, contact your system administrator. at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute(ActionCommand command, ServerInfo serverInfo)
at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__3(Object sender, RunWorkerCompletedEventArgs e)
- Moved by Andrii ButenkoMVP, Moderator Wednesday, May 30, 2012 6:09 PM (From:CRM)
- Edited by MBhardwaj Thursday, May 31, 2012 6:51 AM
Wednesday, May 30, 2012 5:48 PM
All replies
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Some people have run into a similar error when their customizations also include the sitemap. So you might try using the default sitemap if you have made changes.
Jason Lattimer
Wednesday, May 30, 2012 6:17 PMModerator -
Already Tried that but to no avail. It still throws the same errorWednesday, May 30, 2012 6:34 PM
