I am trying to create an email-to-case workflow that converts e-mail messages sent to support mailboxes into CRM cases, but the e-mail router fails to process certain messages during validation (according to the MSCRMEmailLog file). Instead of entering the
queue as e-mail activities (which the workflow converts to cases), they pop up as errors in the server's Event Viewer.
CRM System Settings
E-mail: (Selected) Process e-mails only for approved users & approved queues.
Queues: 5 total. Each mailbox address is approved and Incoming/Outgoing options are set to E-mail Router for All e-mail messages. The System Administrator is the owner of each queue.
Tracking: (Selected) Track e-mails sent between CRM users as two activities.
E-mail Router Configuration Settings
'Status: Succeeded' for incoming & outgoing messages for all Users & Queues listed for the deployment. 'Status: Succeeded' for all 5 forward mailboxes.
Other details
(1) We are using the Visendo SMTP Extender on the server to monitor an e-mail drop folder from which the e-mail router picks up the e-mails.
(2) Sender e-mail addresses associated with CRM (user, queue, etc.) and not associated with CRM result in this error.
Any help would be appreciated.
