Dynamics CRM 2011 E-mail Router error: e-mail address is not associated with any approved forward mailbox user or queue record in CRM RRS feed

  • Question

  • I am trying to create an email-to-case workflow that converts e-mail messages sent to support mailboxes into CRM cases, but the e-mail router fails to process certain messages during validation (according to the MSCRMEmailLog file). Instead of entering the queue as e-mail activities (which the workflow converts to cases), they pop up as errors in the server's Event Viewer.

    CRM System Settings
    E-mail: (Selected) Process e-mails only for approved users & approved queues.
    Queues: 5 total. Each mailbox address is approved and Incoming/Outgoing options are set to E-mail Router for All e-mail messages. The System Administrator is the owner of each queue.
    Tracking: (Selected) Track e-mails sent between CRM users as two activities.

    E-mail Router Configuration Settings
    'Status: Succeeded' for incoming & outgoing messages for all Users & Queues listed for the deployment. 'Status: Succeeded' for all 5 forward mailboxes.

    Other details
    (1) We are using the Visendo SMTP Extender on the server to monitor an e-mail drop folder from which the e-mail router picks up the e-mails.
    (2) Sender e-mail addresses associated with CRM (user, queue, etc.) and not associated with CRM result in this error.

    Any help would be appreciated.

    Monday, November 25, 2013 6:48 PM