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Invalid Product Key RRS feed

  • Question

  • I'm helping a friend install her purchased copy of OneCare. We recognized that the font used is confusing; i.e 'I' vs '1' and 'O' vs '0' or possibly 'Q'. (the bar codes below the key are touching the character above).   We've tried all combinations to activate the key. Is there a way to get clarification?

    Monday, November 24, 2008 3:35 PM

Answers

  •  

    If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Monday, November 24, 2008 3:48 PM
    Moderator