Windows Not Genuine Error 64bit system RRS feed

  • Question

  • Hello, just today I this message came up, and in the corner of the desktop it says Windows 7 Build 7600, This copy of Windows is not Genuine....


    I have read though other threads with users having similiar problems, and have done a full virus scan with ESET and still have the problem.

    So here is the MGADiag results



    Diagnostic Report (1.9.0027.0):


    Windows Validation Data-->


    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {366D74BE-0000-47DD-817A-5F50EA45DD2B}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A


    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->

    Office Status: 102

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057


    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\aarons\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{366D74BE-0000-47DD-817A-5F50EA45DD2B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2256212711-2608216989-4054321509</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv4 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Insyde</Manufacturer><Version>F.17</Version><SMBIOSVersion major="2" minor="6"/><Date>20091210000000.000000+000</Date></BIOS><HWID>AFBA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  


    Spsys.log Content: 0x80070002


    Licensing Data-->

    Software licensing service version: 6.1.7600.16385


    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-0122011

    Installation ID: 021042998700775972702425236540978736026875685572615481

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 3Q6C9

    License Status: Notification

    Notification Reason: 0xC004F063.

    Remaining Windows rearm count: 1

    Trusted time: 1/13/2011 12:52:54 PM


    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 1:13:2011 10:39

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:



    HWID Data-->



    OEM Activation 1.0 Data-->



    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value


      FACP HP     REPLEY  





      SSDT AMD   PowerNow



    Thursday, January 13, 2011 7:59 PM


All replies

  • Am I missing information of something??
    Friday, January 14, 2011 3:14 AM
  • Please update your Windows 7 product key using the following procedure:

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product Key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click OK

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is OK, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

    Note: When you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to activate thru the Automated Voice will not work in your case; only thru the Live Activation Rep. will your Activation be successful.

    Carey Frisch
    Friday, January 14, 2011 4:59 AM
  • I got to step 6, about 50% though the "Process" I get an error that says "A problem occurred when Windows tried to activate,

    Error code: 0xC004F063


    I continued and typed in slui.exe 4, and it gave me the 


    The Windows 7 Home Premium product key you typed is invalid for activation

    * Buy a new Product Key Online

    * Type a different Product Key

    * Contact Hewett-Packard to help resolve this problem


    Also I couldnt find the Windows key on the bottom of my laptop, so I used a keyfinder to get the Windows 7 key I typed in

    Friday, January 14, 2011 4:19 PM

    Also I couldnt find the Windows key on the bottom of my laptop, so I used a keyfinder to get the Windows 7 key I typed in

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:
    A)    OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

    B)     COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

    The point of the steps we provided was to change the key from the one currently being used (the OEM SLP key)  to the CoA SLP key.  So using the keyfinder to get the key currently being used (the OEM SLP key) defeats the purpose. 

    Recently, some laptop manufacturers have started locating the sticker (called the CoA sticker), that contains the CoA SLP key, within the battery compartment of the laptop .

    Once you find the CoA SLP key,  try the steps listed above, again.

    Darin MS
    • Proposed as answer by Darin Smith MS Friday, January 14, 2011 9:03 PM
    Friday, January 14, 2011 9:02 PM
  • Well I dont know what to do now, I believe I found where the code would be, but has been worn away mostly from using it the last few months, I mean its called a laptop, why would they put it where over time it would rub away from using it on your lap....





    Edit: The URL link doesnt work, but I have a picture of the spot where I believe the code was

    Friday, January 14, 2011 9:49 PM
  • You'll need to Contact HP Customer Support request them to provide a new product key or help with deciphering the original one.

    Carey Frisch
    Friday, January 14, 2011 11:40 PM
  • You'll need to Contact HP Customer Support request them to provide a new product key or help with deciphering the original one.

    Carey Frisch

    Ok I will do that, after I get a new code, I would just do the procedure listed a few posts up, Correct


    Thanks Again, Tim

    Saturday, January 15, 2011 12:14 AM
  • Yes, proceed as outlined.
    Carey Frisch
    Saturday, January 15, 2011 12:21 AM