locked
Re-installed Office 2007 after crash -- now not genuine? RRS feed

  • Question

  • Hi, Recently my desktop crashed and I had to re-install everyting including Office 2007.  Now I am always getting popups telling me it's not genuine.  It's the same set of discs that I used before.  Suddenly I am being pushed to buy a Greek version.  I don't want a Greek version.  I deliberately paid extra to have the English version.  It was genuine the first time around.  What gives?  Here's the product key:

    [Product Key Removed]

     

    This is very frustrating. 

    • Edited by Carey FrischMVP Wednesday, June 2, 2010 1:36 PM Product Key Removed
    Wednesday, June 2, 2010 8:08 AM

Answers

  • Hello Yianna,

    First, please edit your original post to remove the product key.

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, June 2, 2010 11:39 AM

All replies

  • Hello Yianna,

    First, please edit your original post to remove the product key.

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, June 2, 2010 11:39 AM
  • No reply.

    Issue is assumed to be resolved.


    Darin MS
    Wednesday, June 9, 2010 8:10 PM