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Dynamics CRM 4.0 Error when I add an User "The server is not operational"

Question
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Hi
When I try to add a user in Dynamics CRM 4.0, the information user recognizes automatically the user information (Domain, e-mail, etc.).
But when I click on "Save" an error appearance that said “The server is not operational”.
What can I try?
This is the error event
Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date: 17/02/2011
Time: 01:33:32 p.m.
User: N/A
Computer: CRMServer
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 2/17/2011 1:33:32 PM
Event time (UTC): 2/17/2011 4:33:32 PM
Event ID: c69e43bd2086438d858bc2f85beb4526
Event sequence: 3359
Event occurrence: 3
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/2/ROOT-1-129424337069592367
Trust level: Full
Application Virtual Path: /
Application Path: C:\Program Files\Microsoft CRM\CRMWeb\
Machine name: CRMServer
Process information:
Process ID: 5200
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
Exception type: Exception
Exception message: No existe el código de configuración ingresado
Request information:
Request path: /ISV/IframeOPCodPostal/IframeOPCodPostal.aspx
User host address:
User: CONTOSO\User
Is authenticated: True
Authentication Type: Negotiate
Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
Thread ID: 20
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at iframeOP_CodPostal.IframeOPCodPostal.buscarPorGuid(Guid id, CrmService _CrmService)
at iframeOP_CodPostal.IframeOPCodPostal.Page_Load(Object sender, EventArgs e)
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Custom event details:
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Monday, February 21, 2011 8:37 PM
Answers
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The problem was resolved.
A Configuration Entity that use the CRM when you create a new user to fill the User Information was configured with the old Active Directory server name.
The Active Directory name was right complete, whit the new AD server name, and now it´s working ok.
Thanks for all.
Gaston.- Marked as answer by Tuertolin Thursday, February 24, 2011 3:23 PM
Thursday, February 24, 2011 3:23 PM
All replies
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Seems to be known issue in CRM. You need to edit registry:
http://support.microsoft.com/kb/954811
My Dynamics CRM Blog: http://bovoweb.blogspot.com- Marked as answer by Jim Glass Jr Tuesday, February 22, 2011 6:44 PM
- Unmarked as answer by Tuertolin Wednesday, February 23, 2011 12:49 PM
Tuesday, February 22, 2011 1:40 AM -
Hi kgorczewski,
I tried with this solution (http://support.microsoft.com/kb/954811 ) adding the Key “Preferred Domain Controller” in the CRM server registry.
I try too installing the last RollUp (14&15) and nothing.
I think that the problems start when infrastructure change the Domain Controller server (The DNS´s server). They change the servers, and I re configure the IP in the CRM Server, all works ok but I couldn´t add a new user.
This is the error in the TRACE:
>MSCRM Error Report:
--------------------------------------------------------------------------------------------------------
Error: The server is not operational.
Error Number: 0x80040265
Error Message: The server is not operational.
Error Details: The server is not operational.
Source File: Not available
Line Number: Not available
Stack Trace Info: [COMException: The server is not operational.
]
at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_AdsObject()
at System.DirectoryServices.DirectorySearcher.FindAll(Boolean findMoreThanOne)
at System.DirectoryServices.DirectorySearcher.FindAll()
at CMT.FuncionesComunes.Funciones.ObtenerLegajoUsuario(String userName)
at CMT.Sancor.Systemuser.ClsPreCreate.PreCreate(CalloutUserContext userContext, CalloutEntityContext entityContext, String& entityXml, String& errorMessage)
at Microsoft.Crm.Extensibility.V3CalloutProxyPlugin.PreCreateAdapter.InternalExecute(IPluginExecutionContext context, String& errorMessage)
at Microsoft.Crm.Extensibility.V3CalloutProxyPlugin.PreCalloutAdapterBase.Execute(IPluginExecutionContext context)
at Microsoft.Crm.Extensibility.V3CalloutProxyPlugin.CalloutAdapterBase.ExecuteAdapter(IPluginExecutionContext context)
at Microsoft.Crm.Extensibility.V3CalloutProxyPlugin.Execute(IPluginExecutionContext context)
Wednesday, February 23, 2011 12:55 PM -
The problem was resolved.
A Configuration Entity that use the CRM when you create a new user to fill the User Information was configured with the old Active Directory server name.
The Active Directory name was right complete, whit the new AD server name, and now it´s working ok.
Thanks for all.
Gaston.- Marked as answer by Tuertolin Thursday, February 24, 2011 3:23 PM
Thursday, February 24, 2011 3:23 PM -
What was the configuration entity? I am having the same issue.Wednesday, January 4, 2012 3:51 PM