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Dynamics CRM 4.0 Error when I add an User "The server is not operational" RRS feed

  • Question

  • Hi

    When I try to add a user in Dynamics CRM 4.0, the information user recognizes automatically the user information (Domain, e-mail, etc.).

    But when I click on "Save" an error appearance that said “The server is not operational”.

    What can I try?

     

    This is the error event

    Event Type:     Warning

    Event Source:  ASP.NET 2.0.50727.0

    Event Category:          Web Event

    Event ID:         1309

    Date:               17/02/2011

    Time:              01:33:32 p.m.

    User:               N/A

    Computer:       CRMServer

    Description:

    Event code: 3005

    Event message: An unhandled exception has occurred.

    Event time: 2/17/2011 1:33:32 PM

    Event time (UTC): 2/17/2011 4:33:32 PM

    Event ID: c69e43bd2086438d858bc2f85beb4526

    Event sequence: 3359

    Event occurrence: 3

    Event detail code: 0

    Application information:

        Application domain: /LM/W3SVC/2/ROOT-1-129424337069592367

        Trust level: Full

        Application Virtual Path: /

        Application Path: C:\Program Files\Microsoft CRM\CRMWeb\

        Machine name: CRMServer

    Process information:

        Process ID: 5200

        Process name: w3wp.exe

        Account name: NT AUTHORITY\NETWORK SERVICE

    Exception information:

        Exception type: Exception

        Exception message: No existe el código de configuración ingresado

    Request information:

        Request URL: http://CRMServer:5555/ISV/IframeOPCodPostal/IframeOPCodPostal.aspx?type=3&typename=opportunity&id={A88C534F-6C38-E011-8F3E-001A6412D4F1}&orgname=CRMGSS&userlcid=3082&orglcid=3082

        Request path: /ISV/IframeOPCodPostal/IframeOPCodPostal.aspx

        User host address:

        User: CONTOSO\User

        Is authenticated: True

        Authentication Type: Negotiate

        Thread account name: NT AUTHORITY\NETWORK SERVICE

    Thread information:

        Thread ID: 20

        Thread account name: NT AUTHORITY\NETWORK SERVICE

        Is impersonating: False

        Stack trace:    at iframeOP_CodPostal.IframeOPCodPostal.buscarPorGuid(Guid id, CrmService _CrmService)

       at iframeOP_CodPostal.IframeOPCodPostal.Page_Load(Object sender, EventArgs e)

       at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)

       at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)

       at System.Web.UI.Control.OnLoad(EventArgs e)

       at System.Web.UI.Control.LoadRecursive()

       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

    Custom event details:

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

     

    Monday, February 21, 2011 8:37 PM

Answers

  • The problem was resolved.

    A Configuration Entity that use the CRM when you create a new user to fill the User Information was configured with the old Active Directory server name.

    The Active Directory name was right complete, whit the new AD server name, and now it´s working ok.

    Thanks for all.
    Gaston.

    • Marked as answer by Tuertolin Thursday, February 24, 2011 3:23 PM
    Thursday, February 24, 2011 3:23 PM

All replies

  • Seems to be known issue in CRM. You need to edit registry:

    http://support.microsoft.com/kb/954811

     


    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    • Marked as answer by Jim Glass Jr Tuesday, February 22, 2011 6:44 PM
    • Unmarked as answer by Tuertolin Wednesday, February 23, 2011 12:49 PM
    Tuesday, February 22, 2011 1:40 AM
  • Hi  kgorczewski,

    I tried with this solution (http://support.microsoft.com/kb/954811 ) adding the Key “Preferred Domain Controller” in the CRM server registry.

    I try too installing the last RollUp (14&15) and nothing.

    I think that the problems start when infrastructure change the Domain Controller server (The DNS´s server). They change the servers, and I re configure the IP in the CRM Server, all works ok but I couldn´t add a new user.

    This is the error in the TRACE:

    >MSCRM Error Report:

    --------------------------------------------------------------------------------------------------------

    Error: The server is not operational. 

    Error Number: 0x80040265 

    Error Message: The server is not operational. 

    Error Details: The server is not operational. 

    Source File: Not available

    Line Number: Not available 

    Request URL: http://localhost:5555/CRMGSS/biz/users/edit.aspx?_CreateFromType=10&_CreateFromId={B90F91C3-CDA8-DC11-8EEE-001A6412D4F1} 

    Stack Trace Info: [COMException: The server is not operational.

    ]

       at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)

       at System.DirectoryServices.DirectoryEntry.Bind()

       at System.DirectoryServices.DirectoryEntry.get_AdsObject()

       at System.DirectoryServices.DirectorySearcher.FindAll(Boolean findMoreThanOne)

       at System.DirectoryServices.DirectorySearcher.FindAll()

       at CMT.FuncionesComunes.Funciones.ObtenerLegajoUsuario(String userName)

       at CMT.Sancor.Systemuser.ClsPreCreate.PreCreate(CalloutUserContext userContext, CalloutEntityContext entityContext, String& entityXml, String& errorMessage)

       at Microsoft.Crm.Extensibility.V3CalloutProxyPlugin.PreCreateAdapter.InternalExecute(IPluginExecutionContext context, String& errorMessage)

       at Microsoft.Crm.Extensibility.V3CalloutProxyPlugin.PreCalloutAdapterBase.Execute(IPluginExecutionContext context)

       at Microsoft.Crm.Extensibility.V3CalloutProxyPlugin.CalloutAdapterBase.ExecuteAdapter(IPluginExecutionContext context)

       at Microsoft.Crm.Extensibility.V3CalloutProxyPlugin.Execute(IPluginExecutionContext context)


    Wednesday, February 23, 2011 12:55 PM
  • The problem was resolved.

    A Configuration Entity that use the CRM when you create a new user to fill the User Information was configured with the old Active Directory server name.

    The Active Directory name was right complete, whit the new AD server name, and now it´s working ok.

    Thanks for all.
    Gaston.

    • Marked as answer by Tuertolin Thursday, February 24, 2011 3:23 PM
    Thursday, February 24, 2011 3:23 PM
  • What was the configuration entity?  I am having the same issue.
    Wednesday, January 4, 2012 3:51 PM