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Desktop Window Manager did not start due to the Windows installation not being Genuine RRS feed

  • Question

  • Hi, The Windows Aero theme failed to start when I booted my laptop this morning. For some reason my previously activated and validated genuine windows had decided it was not activated. I re-activated it, but aero still would not start. In the event viewer there was a problem with the Desktop Window manager id 9022:

    The Desktop Window Manager did not start due to the Windows installation not being Genuine. Consult the user interface that was raised at login to determine how to correct this

    No user interface was raised at login. The XML view of this event is:


    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Desktop Window Manager" />
      <EventID
    Qualifiers
    ="16384">9022</EventID>
      <Level>4</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2008-07-12T12:35:15.000Z" />
      <EventRecordID>16974</EventRecordID>
      <Channel>Application</Channel>
      <Computer>MeggleFish</Computer>
      <Security />
      </System>
      <EventData />
      </Event>

    I went to the genuine advantage website, and reran the validation tool which ran with no errors.

    I have ran the Genuine Advantage Diagnostic tool and this is the output:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-MQH79-BVYHC-2DMDM
    Windows Product Key Hash: IPryMGna0GDtwzGA6EB5vwnJOL0=
    Windows Product ID: 89580-434-8030163-71480
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {71CD4D1B-E8A4-48DA-86E7-2115E3C2EF72}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-587-80004005_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{71CD4D1B-E8A4-48DA-86E7-2115E3C2EF72}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2DMDM</PKey><PID>89580-434-8030163-71480</PID><PIDType>5</PIDType><SID>S-1-5-21-1013358173-3883443499-3591906797</SID><SYSTEM><Manufacturer>Apple Inc.</Manufacturer><Model>MacBookPro3,1</Model></SYSTEM><BIOS><Manufacturer>Apple Inc.</Manufacturer><Version>   MBP31.88Z.0070.B07.0803051658</Version><SMBIOSVersion major="2" minor="4"/><Date>20080305000000.000000+000</Date></BIOS><HWID>B5303507018400FA</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>3431F4C89E95F75</Val><Hash>ODckPEA7rNJqJiYFEwsrOj1Za0c=</Hash><Pid>89446-954-0231474-65024</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    I saw that a previous post to this forum had a similar problem. I was wondering if there was an easy solution?
    Saturday, July 12, 2008 1:13 PM

Answers

  • Hello CallumS,

     

      To my knowledge, no there is no easy fix for the issue. In fact, you are only the 2nd person, I have seen, that had this issue.

     

      It appears that even though Vista has returned to Genuine state, a componet or sub-system is (for lack of a better word) 'Stuck'. I can give you some simple steps to try such, as regenerating or recreating the licensing store and see if that triggers that postion of Vista to return to the Genuine state.

     

     If these steps do not work, I suggest creating a (no cost) WGA Service Request at http://go.microsoft.com/fwlink/?linkid=52029 for more indepth support then can be done on the forums.

     

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key

    7) Reboot 2 times

     

    -------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot Twice

    11) Vista may require you to enter your Product Key

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     

     

      Lastly, if possible, you might try Repairing Windows using System Restore to go "back in time" to a restore point located before your Vista experienced the issue:

     

    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click on "Classic View"

    4) Double-click "Backup and Restore Center"

    5) On the left hand side of the window, click "Repair Windows using system restore"

    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7) Click the "Next" button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality mode

     

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

    Wednesday, July 16, 2008 10:38 PM

All replies

  • Hello CallumS,

     

      To my knowledge, no there is no easy fix for the issue. In fact, you are only the 2nd person, I have seen, that had this issue.

     

      It appears that even though Vista has returned to Genuine state, a componet or sub-system is (for lack of a better word) 'Stuck'. I can give you some simple steps to try such, as regenerating or recreating the licensing store and see if that triggers that postion of Vista to return to the Genuine state.

     

     If these steps do not work, I suggest creating a (no cost) WGA Service Request at http://go.microsoft.com/fwlink/?linkid=52029 for more indepth support then can be done on the forums.

     

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key

    7) Reboot 2 times

     

    -------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot Twice

    11) Vista may require you to enter your Product Key

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     

     

      Lastly, if possible, you might try Repairing Windows using System Restore to go "back in time" to a restore point located before your Vista experienced the issue:

     

    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click on "Classic View"

    4) Double-click "Backup and Restore Center"

    5) On the left hand side of the window, click "Repair Windows using system restore"

    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7) Click the "Next" button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality mode

     

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

    Wednesday, July 16, 2008 10:38 PM
  • Hi Darin-

    You might want to make your count of this error three. 

    Aero is simply not an option on my Vista Ultimate system, and I have tried it *all*.  Then I saw a post that someone might need to check the event log, just to make sure.  And there it was: DWM not starting because Windows is Not Genuine.  This explains my black screen, too, for some 60 seconds or so after I login. 

    I will try these steps and let you know if they work for me. 

    Saturday, March 20, 2010 10:55 PM