yellow status RRS feed

  • Question

  • For over a week I have had a yellow status. I cannot get any help.  Everything on Onecare window is ok.  Uptodate, etc.
    I made a phone call and was told I am on yellow because they want me to renew.  I have almost a month left on my subscription. Why do I have to endure this risk just because I will not renew this far ahead.  I wish someone would email me and give me some answers. Please.
    I intend to renew but would like the program fixed first so I know it will work.
    Thursday, January 1, 2009 8:09 PM


  • Charles,
    The yellow status only means a warning that your subscription is about to expire. It does not mean that your protection or functionality has been disabled or that you have any additional risk. The only risk is yuor upcoming expiration. There is nothing to be fixed because the program is working correctly. It is warning you that your subscription is about to expire. If the software did not warn you in advance you could go past expiration and your protection would cease.

    I hope this helps.

    Steve Smegner
    Application Development Consulting Group
    • Marked as answer by Steve Smegner Friday, January 2, 2009 7:20 AM
    Friday, January 2, 2009 7:19 AM