locked
product key failure RRS feed

  • Question

  • Hi, PLEASE ENTER PRODUCT KEY.

    i have tried using the 25 long code on the sticker on the bottom of my laptop, but each time it states wrong code entered.

    its genuine and brought from Comet super store...... please help......very frustrated  

    Monday, March 24, 2008 8:29 PM

Answers

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Monday, March 24, 2008 8:32 PM
  • Hello messy4,

     

      The Product Key (found on the sticker on the side or bottom of your computer) is for Windows only and will not work for Office.

     

      Full Versions of Office do not, normally, come standard on computers. Computer Manufacturers will often include a Trial version of Office, which allows you to use it for a limited number of uses, but if you wish to continue using it, you would need to by a Full Version of Office.

     

      If the copy of Office, that came with your computer, is supposed to be a Full Version, then the Product key would be included in the documentation that came with the computer. If you are unable to find the Office Product Key and you still believe that the computer should have come with a Full Version of Office, please contact the Person, Company, and/or the Computer Manufacturer, that you bought the computer from, for further assistance.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Tuesday, March 25, 2008 9:40 PM

All replies

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Monday, March 24, 2008 8:32 PM
  • Hello messy4,

     

      The Product Key (found on the sticker on the side or bottom of your computer) is for Windows only and will not work for Office.

     

      Full Versions of Office do not, normally, come standard on computers. Computer Manufacturers will often include a Trial version of Office, which allows you to use it for a limited number of uses, but if you wish to continue using it, you would need to by a Full Version of Office.

     

      If the copy of Office, that came with your computer, is supposed to be a Full Version, then the Product key would be included in the documentation that came with the computer. If you are unable to find the Office Product Key and you still believe that the computer should have come with a Full Version of Office, please contact the Person, Company, and/or the Computer Manufacturer, that you bought the computer from, for further assistance.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Tuesday, March 25, 2008 9:40 PM