My account was debited for renewing the subscription. I re-download OneCare. I am told I have 15 days left. OK. So...I try to log in using my LiveID. It is recognized, however, does not change to paid subscription. I look up the help topics and finally discover I can get to a page where I can enter the 20 digit number. I enter the first digit and the page disappears. Wow! Ah, but it doesn't end here. OneCare tells me that I need to uninstall Norton Systemworks. OK. So...I hit the uninstall button. The reply comes back, "Systemworks does not support current operation system." (I have Vista). OK. I removed all traces of Norton that I can find from my computer. Same thing. Fast forward to this morning: I thought I would try with the 20 digit number again, but this time, it's gone with the message that my subscription has expired.
I am tired of being led from window to window, only to return to where I started, and getting nothing but a lot of misinformation. In the meantime, that disgusting red icon stares me in the face telling me that I am in grave danger.
Either fix this thing today or give me my money back!!!!!!!!!!!
