Answered by:
I Give Up

Question
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My account was debited for renewing the subscription. I re-download OneCare. I am told I have 15 days left. OK. So...I try to log in using my LiveID. It is recognized, however, does not change to paid subscription. I look up the help topics and finally discover I can get to a page where I can enter the 20 digit number. I enter the first digit and the page disappears. Wow! Ah, but it doesn't end here. OneCare tells me that I need to uninstall Norton Systemworks. OK. So...I hit the uninstall button. The reply comes back, "Systemworks does not support current operation system." (I have Vista). OK. I removed all traces of Norton that I can find from my computer. Same thing. Fast forward to this morning: I thought I would try with the 20 digit number again, but this time, it's gone with the message that my subscription has expired.
I am tired of being led from window to window, only to return to where I started, and getting nothing but a lot of misinformation. In the meantime, that disgusting red icon stares me in the face telling me that I am in grave danger.
Either fix this thing today or give me my money back!!!!!!!!!!!
Monday, February 4, 2008 2:17 PM
Answers
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Try the Norton Removal Tool - ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
As for your subscription status, once you've removed all traces of Norton, that should update as I believe it is blocking the certificate that needs to come from the server to update the status in OneCare following the reinstall.
You can contact support for help -
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steveMonday, February 4, 2008 2:45 PMModerator
All replies
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Try the Norton Removal Tool - ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
As for your subscription status, once you've removed all traces of Norton, that should update as I believe it is blocking the certificate that needs to come from the server to update the status in OneCare following the reinstall.
You can contact support for help -
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steveMonday, February 4, 2008 2:45 PMModerator -
Norton is now removed, but I still don't have a subscription. Very Very Very frustrating. Why does Microsoft make it so difficult?
Monday, February 4, 2008 3:53 PM -
I'm unable to send you an email at the moment, being behind a proxy server, but I'll connect and send shortly. Check your email (address you provided in your public forum profile)
-steve
Monday, February 4, 2008 4:12 PMModerator